Backup Selections do not display

Article:TECH202470  |  Created: 2013-02-05  |  Updated: 2013-02-05  |  Article URL
Article Type
Technical Solution


When creating a new backup job, the normal backup selections of the local server and any network servers do not display. The window appears empty with a prompt to refresh.


Debug Monitor (SGMON.exe) shows the following error -

BESERVER: [01/03/13 11:14:27] [15532]     -1 Error(6/4): -536837664:No records were found on database request.


Backup Exec was unable to retrieve the account to use


 First confirm the error listed above is found in debug. Then use one of the solutions below for this error.


A. Make sure a "System Logon Account" is present in the Backup Exec Logon accounts list. This ID should match the ID the BE services are running as.


B. Delete the System Logon Account" and then recreate it.


C. Run a Repair of the BE Database using BEUtility, Then delete the System Logon Account and recreate it.


Supplemental Materials


Article URL

Terms of use for this information are found in Legal Notices