An additional information entry, 6C8F043D, is created after automatic deletion of earlier recovery point image in Symantec System Recovery (SSR) 2013.

Article:TECH202491  |  Created: 2013-02-05  |  Updated: 2013-10-29  |  Article URL http://www.symantec.com/docs/TECH202491
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Article Type
Technical Solution


Subject

Issue



After the auto deletion of an earlier recovery point to comply with the number of recovery points saved specified within the backup job settings, a second informational entry as shown below is generated under both the Symantec System Recovery (SSR) 2013 console tab  ADVANCE | VIEW: Event Log and in the Windows application event logs. This issue occurs when maintaining the recovery point retention period.  Customers reporting systems having this issue state this did not occur with earlier versions of SSR on these systems.


Error



Log Name:      Application
Source:        Symantec System Recovery
Event ID:      100
Task Category: High Priority
Level:         Information
Keywords:      Classic
Description:
Info 6C8F043D: Recovery point <PATH_TO_RECOVERY_POINT_FILE> deleted to comply with the number of recovery points to save for each drive.


Environment



Symantec System Recovery 2013

Windows based clients


Cause



Under investigation


Solution



 
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
 
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see  http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
 

NOTE:
Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.

 


Supplemental Materials

SourceETrack
Value3075664
Description

CORE: An additional information entry (i.e. Info 6C8F043D) is created after each removal of an earlier recover point from both primary storage and offsite locations.



Article URL http://www.symantec.com/docs/TECH202491


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