Creation of Vault store fails with error - Unable to insert the Vault Store.

Article:TECH202536  |  Created: 2013-02-06  |  Updated: 2013-02-06  |  Article URL http://www.symantec.com/docs/TECH202536
Article Type
Technical Solution


Issue



Creation of Backup Exec Archiving Option (BEAO) vault store fails with following error.


Error



Pop up error message:

Unable to insert the Vault Store

Error occurred while creating vault store

Error in Application Event Log:

Log Name: Symantec Enterprise Vault
Source: Enterprise Vault
Date: 12/6/2012 10:23:12 AM
Event ID: 13338
Task Category: Storage Management
Level: Error
Keywords: Classic
User: N/A
Computer: Servername
Description:
Unable to run scripts on SQL Server Servername\BKUPEXEC

Script : C:\Program Files (x86)\Symantec\Backup Exec\Enterprise Vault\EVClient\VaultStoreDB_8_Main.sql
Error : False (0x1)


Cause



This issue will come up if Backup Exec Outlook Add-In is installed under C:\Program Files (x86)\Symantec\Backup Exec\Enterprise Vault directory on the Backup Exec server


Solution



Uninstall Backup Exec Outlook Add-In from the server. If Outlook Add-In is required on Backup Exec server then install it under C:\Program Files\Symantec\Backup Exec\Enterprise Vault directory.


Supplemental Materials

SourceEvent ID
Value13338
Description

Unable to run scripts on SQL Server Servername\BKUPEXEC

Script : C:\Program Files (x86)\Symantec\Backup Exec\Enterprise Vault\EVClient\VaultStoreDB_8_Main.sql
Error : False (0x1)



Article URL http://www.symantec.com/docs/TECH202536


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