Backup stays in queued state when backing up to Quantum OST Appliance

Article:TECH202539  |  Created: 2013-02-06  |  Updated: 2013-07-25  |  Article URL http://www.symantec.com/docs/TECH202539
Article Type
Technical Solution


Issue



Backup stays in queued state when backing up to Quantum OST Appliance 


Error



SGMON reports :

PVLSVR:   [09/13/12 12:36:19] [1452]     09/13/12 12:36:18.535 DeviceIo:
ostutil: sts_get_image_prop_byname BEOST_00000488  2060013 0.001953 seconds
PVLSVR:   [09/13/12 12:36:19] [1452]     09/13/12 12:36:18.535 DeviceIo: Dost:
Translate Error OstError 2060013
PVLSVR:   [09/13/12 12:36:19] [1452]     09/13/12 12:36:18.535 DeviceIo:
ostscsi: move error image BEOST_00000488 could not be get_proped


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

 

Backup Exec 2010R3 Rev 5204 Service Pack 3 (TECH203157)

Backup Exec 2012 Rev 1798 Service Pack 2 (TECH203155)

 

 

 


Supplemental Materials

SourceETrack
Value2931134
Description

BE 2012 - Backup Exec picking up OST media which are not present on the quantum OST appliance and backup stays in queue state


SourceETrack
Value2934097
Description

BE 2010 R3 - Backup Exec picking up OST media which are not present on the quantum OST appliance and backup stays in queue state




Article URL http://www.symantec.com/docs/TECH202539


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