Backup stays in queued state when backing up to Quantum OST Appliance
| Article:TECH202539 | | | Created: 2013-02-06 | | | Updated: 2013-03-13 | | | Article URL http://www.symantec.com/docs/TECH202539 |
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Problem
Backup stays in queued state when backing up to Quantum OST Appliance
Error
SGMON reports :
PVLSVR: [09/13/12 12:36:19] [1452] 09/13/12 12:36:18.535 DeviceIo:
ostutil: sts_get_image_prop_byname BEOST_00000488 2060013 0.001953 seconds
PVLSVR: [09/13/12 12:36:19] [1452] 09/13/12 12:36:18.535 DeviceIo: Dost:
Translate Error OstError 2060013
PVLSVR: [09/13/12 12:36:19] [1452] 09/13/12 12:36:18.535 DeviceIo:
ostscsi: move error image BEOST_00000488 could not be get_proped
Solution
This Issue is fixed with Hotfix 201596 for Backup Exec 2012.
If the Issue is seen in Backup Exec 2010 R3 please contact technical support to get the beta fix as mentioned below.
Workaround :
Run an Inventory when the backup shows queued and SGMON reports the above.
A supported hotfix has been made available for this issue. Please contact Symantec Technical Support to obtain this fix. This hotfix has not yet gone through any extensive Q&A testing. Consequently, if you are not adversely affected by this problem and have a satisfactory temporary workaround in place, we recommend that you wait for the public release of this hotfix.
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
Symantec Corporation currently plans to address this issue by way of a patch or hotfix to the current version of the software. Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here. A link to the patch or hotfix download will be added to this document when it becomes available. Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests. Symantec's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.
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| Source | ETrack |
| Value | 2931134 |
| Description | BE 2012 - Backup Exec picking up OST media which are not present on the quantum OST appliance and backup stays in queue state |
| Source | ETrack |
| Value | 2934097 |
| Description | BE 2010 R3 - Backup Exec picking up OST media which are not present on the quantum OST appliance and backup stays in queue state |
Article URL http://www.symantec.com/docs/TECH202539
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