During non-GRT backup or credential check of Exchange 2010 resources the Backup Exec Remote Agent crashes on bedsxese.dll on the node the database is being backed up from.

Article:TECH202565  |  Created: 2013-02-06  |  Updated: 2014-03-25  |  Article URL http://www.symantec.com/docs/TECH202565
Article Type
Technical Solution


Issue



During non-GRT backup or credential check of Exchange 2010 resources the Backup Exec Remote Agent crashes on bedsxese.dll on the node the database is being backed up from.


Error



Job Log:
V-79-57344-3844 - The media server was unable to connect to the Remote Agent on machine DAG.domain.com

Event log error on the Exchange server:
Application Error           1000
Faulting application name: beremote.exe, version: 13.0.5204.127, time  stamp: 0x4fede3eb Faulting module name: bedsxese.dll, version: 13.0.5204.125


SGMon from the Exchange server:
MONAD:    [0000]     [1] []  BEExch2007Component::GetStorageGroups:Invoke-Command -Session 'System.Management.Automation.Runspaces.PSSession' -ScriptBlock {Get-PublicFolderDatabase} | where-object -FilterScript {$_.MasterType -eq 'DatabaseAvailabilityGroup' -and $_.MasterServerOrAvailabilityGroup -eq 'DAG'}
MONAD:    [0000]     [1] []  Pipeline State: NotStarted
BEREMOTE: [0000]     [14088] [fsys\ese]           - ESE_ValidateBackup::Exchange::GetStorageGroups got 75 storage groups
MONAD:    [0000]     Recieved EXIT request

 


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2010R3 Rev 5204 Service Pack 3 (TECH203157)


Backup Exec 2012 Rev 1798 Service Pack 2 (TECH203155)


Supplemental Materials

SourceETrack
Value3077643
Description

EXCH: During non-GRT backup or credential check of Exchange 2010 resources the Backup Exec Remote Agent crashes on bedsxese.dll on the node the database is being backed up from.


SourceUMI
ValueV-79-57344-3844
Description

The media server was unable to connect to the Remote Agent on machine DAG.domain.com


SourceETrack
Value3086965
Description

EXCH: During non-GRT backup or credential check of Exchange 2010 resources the Backup Exec Remote Agent crashes on bedsxese.dll on the node the database is being backed up from.




Article URL http://www.symantec.com/docs/TECH202565


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