BUG Report: Unable to add 2 keys with same ADK to external drive in PGP WDE

Article:TECH202574  |  Created: 2013-02-07  |  Updated: 2014-05-20  |  Article URL http://www.symantec.com/docs/TECH202574
Article Type
Technical Solution


Environment

Issue



When attempting to encrypt external hard drive with PGP WDE feature, you unable to add the user key to the disk using "Add User Key..." button. When you select the user key to add in "Add user key" dialog and enter the passphrase for the external disk, the key is not added to the list of disk users. Same may happen in ADK enabled environment if you are trying to add key located on token.


Environment



Symantec Encryption Desktop 10.3.0

PGP Desktop 10.2.x

Microsoft Windows family systems


Cause



Both keys have same Additional Decryption Key which already exist on disk drive.


Solution



This issue is fixed in the following release:

  • Symantec Encryption Desktop 10.3.2 MP1 (Build 15337) and above
For a full list of resolved issues in Symantec Encryption Desktop 10.3.2 including all Maintenance Packs (MP) please check http://www.symantec.com/docs/TECH166098

This version/Maintenance Pack is available for download via your account on Symantec File Connect - https://fileconnect.symantec.com


Supplemental Materials

SourceETrack
Value3076950
Description

Unable to add new user key to external drive in WDE if ADK is already added to disk



Article URL http://www.symantec.com/docs/TECH202574


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