Backup Exec 2012: Backups of virtual machines randomly fail with Failed to mount one or more virtual disk images

Article:TECH202701  |  Created: 2013-02-12  |  Updated: 2014-03-20  |  Article URL http://www.symantec.com/docs/TECH202701
Article Type
Technical Solution


Issue



Backups of virtual machines using the Agent for VMware randomly fail with the errors below.


Error



Job Log error:
Failed to mount one or more virtual disk images:

beremote debug log:
[fsys\shared]        - Calling the vixdiskLib api: VixDiskLib_EndAccess('VCENTER')
[fsys\shared]        - VDDK-Log: VixDiskLibVimResolveHostName: Resolving IP address for hostname VCENTER.
[fsys\shared]        - VDDK-Log: VixDiskLibVimResolveHostName: Resolved to IP_ADDRESS.
[fsys\shared]        - VDDK-Log: VixDiskLibVim: VixDiskLibVimLogin
[fsys\shared]        - VDDK-Log: VixDiskLibVim: TicketFindVMByMoRef: vmxPath = -vm-####-
[fsys\shared]        - VDDK-Log: VixDiskLibVim: VixDiskLibVimLoadVM
[fsys\shared]        - VDDK-Log: VixDiskLibVim: VixDiskLibVimLoadVMCb
[fsys\shared]        - VDDK-Warn: VixDiskLibVim: VixDiskLibVimLoadVMCb failure - VixError = 1.
[fsys\shared]        - VDDK-Log: VixDiskLibVim: VixDiskLibVimLogout
[fsys\shared]        - Calling the vixdiskLib api: VixDiskLib_PrepareForAccess('VCENTER')

 


Solution



This issue has been resolved in the latest service pack for Backup Exec 2012.  For more information on how to obtain this, see the Related Articles Section below. 

 


Supplemental Materials

SourceETrack
Value2953522
Description

AVVI: VDDK-Warn: VixDiskLibVim: VixDiskLibVimLoadVMCb failure - VixError = 1.




Article URL http://www.symantec.com/docs/TECH202701


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