Backup Exec 2012: Backups of virtual machines randomly fail with V-79-57344-38721 - Failed to mount one or more virtual disk images
| Article:TECH202701 | | | Created: 2013-02-12 | | | Updated: 2013-03-11 | | | Article URL http://www.symantec.com/docs/TECH202701 |
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Problem
Backups of virtual machines using the Agent for VMware randomly fail with the errors below.
Error
Job Log error:
V-79-57344-38721 - Failed to mount one or more virtual disk images:
beremote debug log:
[fsys\shared] - Calling the vixdiskLib api: VixDiskLib_EndAccess('VCENTER')
[fsys\shared] - VDDK-Log: VixDiskLibVimResolveHostName: Resolving IP address for hostname VCENTER.
[fsys\shared] - VDDK-Log: VixDiskLibVimResolveHostName: Resolved to IP_ADDRESS.
[fsys\shared] - VDDK-Log: VixDiskLibVim: VixDiskLibVimLogin
[fsys\shared] - VDDK-Log: VixDiskLibVim: TicketFindVMByMoRef: vmxPath = -vm-####-
[fsys\shared] - VDDK-Log: VixDiskLibVim: VixDiskLibVimLoadVM
[fsys\shared] - VDDK-Log: VixDiskLibVim: VixDiskLibVimLoadVMCb
[fsys\shared] - VDDK-Warn: VixDiskLibVim: VixDiskLibVimLoadVMCb failure - VixError = 1.
[fsys\shared] - VDDK-Log: VixDiskLibVim: VixDiskLibVimLogout
[fsys\shared] - Calling the vixdiskLib api: VixDiskLib_PrepareForAccess('VCENTER')
Solution
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com
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| Source | ETrack |
| Value | 2953522 |
| Description | AVVI: VDDK-Warn: VixDiskLibVim: VixDiskLibVimLoadVMCb failure - VixError = 1. |
Article URL http://www.symantec.com/docs/TECH202701
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