An Exchange Mailbox PST restore to a shared folder restores successfully but the PST is not on the share

Article:TECH202708  |  Created: 2013-02-12  |  Updated: 2013-02-12  |  Article URL http://www.symantec.com/docs/TECH202708
NOTE: If you are experiencing this particular known issue, we recommend that you Subscribe to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made.
Article Type
Technical Solution


Issue



When restoring a mailbox to PST from an Exchange backup to a Shared Folder, the restore is successful but the file is not in the desired location.  The file is restored to the media server in the directory C:\Windows\SysWow64\<ShareName>.


Solution



Workaround:
Copy the PST from the location C:\Windows\SysWow64\<ShareName> to the desired location. 

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
 
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see  http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
 

NOTE:
Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.
 

Supplemental Materials

SourceETrack
Value3083496
Description

EXCH: Exchange PST restore is successful but is restored to the media server when the restore destination is a shared folder



Article URL http://www.symantec.com/docs/TECH202708


Terms of use for this information are found in Legal Notices