Mailbox restores using the Granular Restore Option (GRO) fail with generic 'Restore failed' message.

Article:TECH202782

Created: 2013-02-14

Updated: 2013-02-21

Article URL http://www.symantec.com/docs/TECH202782

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Article Type
Technical Solution

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Problem

Exchange mailbox restores using the Granular Restore Option (GRO) fail with generic 'Restore failed' message with Symantec System Recovery (SSR) 2013.

Figure 1:

Error

Restore failed

CreateMapi32() failed:0x80040154

Environment

Exchange 2003

Solution

Workaround:

Use one of the following workarounds:

Run command prompt as administrator and run the following commands:

$> regsvr32 ExchMapi32.dll
$> regsvr32 ExchMapi32PS32.dll
$> regsvr32 ExchMapi32SvcPS32.dll
$> ExchMapi32Svc.exe /regserver

If these commands are successful, restart the Symantec System Recovery service and then attempt GRO restore again.

Use SSR 2011 SP3 (10.0.3) for mailbox restores. SSR 2013 can still be used for Exchange server backups.

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

Supplemental Materials

Source	ETrack
Value	3085386
Description	GRO: Mailbox restore fails with generic 'Restore Failed' message.