When backing up Exchange 2010 SP1 GRT to tape on Small Business Server beremote crashes faulting module bedsmbox.dll.

Article:TECH202795  |  Created: 2013-02-14  |  Updated: 2013-11-18  |  Article URL http://www.symantec.com/docs/TECH202795
Article Type
Technical Solution


Issue



When backing up Exchange GRT data to tape, beremote.exe faults on module bedsmbox.dll.  This issue has been observed on Small Business Server 2008 R2 SP1 running Backup Exec 2012. 

 


Error



Event Log message:
Faulting application name: beremote.exe, version: 14.0.1798.0, time stamp: 0x4f1e02d7
Faulting module name: bedsmbox.dll, version: 14.0.1798.108, time stamp: 0x4ff3a3bb

Job Log Message:
V-79-57344-65298 - The Exchange Store service is not responding. Backup set canceled.

 


Environment



Small Business Server 2010 R2 SP1
Exchange 2010 SP1

 


Cause



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

 

Backup Exec 2012 Rev 1798 Service Pack 3 (TECH205351).

 

 

Solution



Workaround:
Disable Exchange GRT backups.


Supplemental Materials

ValueV-79-57344-65298
Description

The Exchange Store service is not responding. Backup set canceled.


SourceETrack
Value3085730
Description

EXCH: Small Business Server, Exchange 2010 SP1 GRT backups to tape causes beremote to crash, faulting module bedsmbox.dll.




Article URL http://www.symantec.com/docs/TECH202795


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