LiveUpdate fails with LU1801 when attempting to update Backup Exec 2012.

Article:TECH202797  |  Created: 2013-02-14  |  Updated: 2014-04-21  |  Article URL http://www.symantec.com/docs/TECH202797
Article Type
Technical Solution

Product(s)

Issue



After installing Backup Exec 2012, Live Update fails to apply Backup Exec Sp1A. LiveUpdate fails with error LU1801.

 

 

 

 


Error



LiveUpdate Error : LU1801

 


Environment



Backup Exec 2012

LiveUpdate

 


Cause



Windows Desktop Experience installation timing out at the Operating System Level.

 

Backup Exec Install Log:

DIFXAPP: INFO: This is a no-op for component VirtFile.inf.A622993E_E091_4837_882C_A7795920ECAF. The NoOp_{24B4B1C2-B6AD-4690-8455-DB29A706DCE1} property has been set to TRUE.
DIFXAPP: INFO: Skipping cleanup for component VirtFile.inf.A622993E_E091_4837_882C_A7795920ECAF, since it is a no-op.
DIFXAPP: RETURN: CleanupOnSuccess() 0 (0x0)
Action ended 16:14:51: MsiCleanupOnSuccess. Return value 1.
Action 16:14:51: RAWS_ManageVMWareDriver.6B4548BF_CDF9_4A68_8BEB_70279BD089DF.
Action start 16:14:51: RAWS_ManageVMWareDriver.6B4548BF_CDF9_4A68_8BEB_70279BD089DF.
CRANTOperations::InstallVMWareDriver
Action ended 16:14:55: RAWS_ManageVMWareDriver.6B4548BF_CDF9_4A68_8BEB_70279BD089DF. Return value 1.
Action 16:14:55: RAWS_ENABLE_DESKTOPEXP.6B4548BF_CDF9_4A68_8BEB_70279BD089DF.
Action start 16:14:55: RAWS_ENABLE_DESKTOPEXP.6B4548BF_CDF9_4A68_8BEB_702

 

Live Update Install Log:

-> Progress Update: Launched application timeout, aborting.  Command line: "C:\PROGRA~3\Symantec\LIVEUP~1\DOWNLO~1\Updt395\PATCHS~1.EXE /NAME:Hotfix 186717 (x64) /UI:NONE"

 


Solution



WORKAROUND:

Apply Backup Exec 2012 Service Pack 1a and hotfixes manually.

 

 

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned in this article. Symantec Corporation is committed to product quality and satisfied customers.
 
There are currently no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see    http://www.symantec.com 
 

 
Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.


Supplemental Materials

SourceETrack
Value3085784
Description

Live Update fails or timeout with LU1801. Timeout Windows Desktop Experience Windows 2008 server



Article URL http://www.symantec.com/docs/TECH202797


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