Redirect restore of Domino databases results in remote agent service crash in ndmpsrvr!TF_OpenSet+0x46 on target server

Article:TECH202825  |  Created: 2013-02-15  |  Updated: 2013-10-23  |  Article URL http://www.symantec.com/docs/TECH202825
Article Type
Technical Solution


Issue



Redirect restore of Domino databases results in Remote Agent for Windows Servers (RAWS) service crash on target server


Error



Error in Application Log:

Log Name: Application
Source: Application Error
Date: 2/13/2013 2:49:10 AM
Event ID: 1000
Task Category: Application Crashing Events
Level: Error
Keywords: Classic
User: N/A
Computer: ServerName
Description:
Faulting application name: beremote.exe, version: 14.0.1798.0, time stamp: 0x4f1e02d7
Faulting module name: ndmpsrvr.dll, version: 14.0.1798.111, time stamp: 0x50ab5d5a
Exception code: 0xc0000005
Fault offset: 0x00000000001f3c86
Faulting process id: 0x1b48
Faulting application start time: 0x01ce09d56f02e3bf
Faulting application path: %11
Faulting module path: %12
Report Id: %13
 
 
Stack Text from crash dump:
 
00000000`04c9a610 00000000`6e04a849 : 00000000`0253b230 00000000`04c9a739 00000000`00000000 00000000`04c9a751 : ndmpsrvr!TF_OpenSet+0x46 [r:\honshu\1798r\engine\ndmp\tpfmt\tfopen.cpp @ 328] 
00000000`04c9a660 00000000`6e02856f : 00000000`02511ad0 00000000`0253f880 00000000`00000000 00000000`00000000 : ndmpsrvr!LP_RestoreDLE+0x2b9 [r:\honshu\1798r\engine\ndmp\loops\rest_dle.cpp @ 326]
00000000`04c9a7a0 00000000`6df87f9a : 00000000`00000000 00000000`00000000 00000000`0248fb08 00000000`00000000 : ndmpsrvr!LP_DoRestore+0x76f [r:\honshu\1798r\engine\ndmp\loops\lprestor.cpp @ 822] 
00000000`04c9ef40 00000000`6df883c4 : 00000000`00000000 00000000`6debbd80 00000000`02518ce0 00000000`02518cd0 : ndmpsrvr!startRecover+0x64a [r:\honshu\1798r\engine\ndmp\ndmpsrvr\ndmp_data.cpp @ 13394] 
00000000`04c9f140 00000000`6ea96ca2 : 00000000`0135d4f0 00000000`6ea76628 00000000`00000000 00000000`02518cd0 : ndmpsrvr!ndmpdDataStartRecover+0xe4 [r:\honshu\1798r\engine\ndmp\ndmpsrvr\ndmp_data.cpp @ 2530] 
00000000`04c9f190 00000000`6ea98ab7 : 00000000`0135d4f0 00000000`04c9f370 00000000`00000000 00000000`04c9f2b8 : ndmpcomm!ndmp_process_messages+0x242 [r:\honshu\1798r.amd64\engine\ndmp\ndmpcomm\ndmp_comm.cpp @ 5280] 
00000000`04c9f210 00000000`6dfb9b19 : 00000000`00000000 00000000`ffffffff 00000000`0248fb08 00000000`00000003 : ndmpcomm!ndmpProcessRequests+0x27 [r:\honshu\1798r.amd64\engine\ndmp\ndmpcomm\ndmp_comm.cpp @ 4058] 
00000000`04c9f240 00000000`6dfb8f2c : 00000000`02451640 00000000`000003e8 00000000`00000000 00000000`00000000 : ndmpsrvr!ndmpdConnectionFileHandler+0x19 [r:\honshu\1798r\engine\ndmp\ndmpsrvr\ndmpd.cpp @ 1487] 
00000000`04c9f270 00000000`6dfbb637 : 00000000`0248fb08 00000000`00000000 00000000`00000000 00000000`00000000 : ndmpsrvr!ndmpdSelect+0x2bc [r:\honshu\1798r\engine\ndmp\ndmpsrvr\ndmp_util.cpp @ 495] 
00000000`04c9f930 00000000`6f691bdf : 00000000`0245ff10 00000000`02451f40 00000000`00000000 00000000`00000000 : ndmpsrvr!ndmpdConnectionHandler+0x237 

Cause



This issue will come up if there is corruption in Backup Exec catalogs related to domino server backup.


Solution



To resolve this issue rebuild catalog index in the database by running following steps:
 
1. Stop all Backup Exec services.
2. Browse to Backup Exec install directory in a cmd prompt window (default installation directory is C:\Program Files\Symantec\Backup Exec)
3. Run the command "catrebuildindex -r"
4. Once the command completes start all Backup Exec services

 


Supplemental Materials

SourceETrack
Value3086726
Description

Domino: Redirect restore of domino databases results in RAWS crash in ndmpsrvr!TF_OpenSet+0x46 on target server



Article URL http://www.symantec.com/docs/TECH202825


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