The Enterprise Vault (EV) EVSPShortcutmanager is not processing items within the site due to a blank url for a list.

Article:TECH202830  |  Created: 2013-02-15  |  Updated: 2013-02-20  |  Article URL http://www.symantec.com/docs/TECH202830
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Article Type
Technical Solution

Product(s)

Problem



The EVSPShortcutManager process will exit without error and the site will not be processed to check for shortcuts. 


Cause



A Dtrace on the SharePoint server of the EVSPShortcutManager process will show the following: 

 

(EVSPShortcutManager) <5924> EV-M {SHORTCUTMANAGEMENT.EN_US} Exiting... return value- bValid = True
(EVSPShortcutManager) <5924> EV-M {EVSPSHORTCUTMANAGERLOGWRITER.EN_US} Set the completion status to 'Process not started.'
 


Solution



 

Create or modify the view for the list and check the Make this the default view checkbox to ensure it is properly configured.   In order to add or modify the view the user account must have administrator rights to the site.

 

1.  Login to the SharePoint site using an account that has administrator rights.

 

2.  Click on the drop-down next to View and choose to Modify this view or Create view.

 

3.  Select the items to display in the view and check the Make this the default view checkbox and click OK.

 

 

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

 

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see http://www.symantec.com .

 

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.


Supplemental Materials

SourceETrack
Value3085877
Description

Unable to process shortcuts with EVSPShortcutmanager if a url for a list is blank.




Article URL http://www.symantec.com/docs/TECH202830


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