Servicedesk 7.5 - Process Revisions

Article:TECH202844  |  Created: 2013-02-15  |  Updated: 2013-04-08  |  Article URL http://www.symantec.com/docs/TECH202844
Article Type
Technical Solution


Issue



 This article contains all of the point fixes for Servicedesk 7.5 Projects.  Since there are primary packages that are not user-editable, when a point-fix is required, prior to a new general release, that point fix will be found here.


Error



 N/A


Environment



 Servicedesk 7.5 


Solution



 

Since we will be placing all packages here - you will need to rename the packages to their default state, prior to executing them on your system.  For example, the file named "GA-SD.IncidentManagementSimple.Setup.exe" is the revised version of the "SD.IncidentManagementSimple.Setup.exe" installer.  After downloading on your system, please rename to  "SD.IncidentManagementSimple.Setup.exe", removing the "GA-".  As we add future releases, they will have a prefix, such as "MP1-", or "SP2-"  Just remove those prefixes when renaming on your system and then deploy on your system.   Always remember to backup your system and database prior to any changes of this nature.  

Fixes included in GA-SD.IncidentManagementSimple.Setup.zip:

  • The timeout stream on the 'Affected User Confirmation' dialog workflow component doesn't properly set the incident status to closed & 100% TECH201326

Fixes included in GA-SD.DataServices.Setup.zip:

  • Get All Departments timeout during loading of Advanced form. TECH200227

Fixes included in GA-ImCmAutomationDLLs.zip

  • E-mail template variables don't properly display values. TECH200230

Fixes included in GA-SD.Feeder.TechnicianIncidentForms.package

  • Incident templates are not saving assignment data and not loading other data correctly. TECH203571

 


Attachments

GA - Patched version
GA-SD.IncidentManagementSimple.Setup.zip (6.1 MBytes)
GA - Patched Version
GA-SD.DataServices.Setup.zip (4.4 MBytes)


GA - Patched Version
GA-SD.Feeder.TechnicianIncidentForms.package (12.6 MBytes)
GA - Patched Version
GA-ImCmAutomationDlls.zip (48 kBytes)


Article URL http://www.symantec.com/docs/TECH202844


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