VproSvc.exe crashing on the SSR client system causing last/next run time on the SSR-MS not to update properly

Article:TECH202876  |  Created: 2013-02-18  |  Updated: 2013-02-18  |  Article URL http://www.symantec.com/docs/TECH202876
Article Type
Technical Solution


Issue



VproSvc.exe crashing on the SSR client system causing last/next run time on the SSR-MS not to update properly


Error



Log Name:      Application
Source:        Application
ErrorDate:          11/23/2012 6:45:34 AM
Event ID:      1000
Task Category: Application Crashing
EventsLevel:        
ErrorKeywords:     
ClassicUser:          N/A
Computer:      ServerName
Description:
Faulting application name: VProSvc.exe, version: 10.0.2.44074, time stamp: 0x4f5d9f86
Faulting module name: VProObj.dll, version: 10.0.2.44074, time stamp: 0x4f5d9e9bException code: 0x40000015Fault offset: 0x0026f11e
Faulting process id: 0x1880
Faulting application start time: 0x01cdc98909789610Faulting application path: C:\Program Files (x86)\Symantec\Symantec System Recovery\Agent\VProSvc.exe
Faulting module path: C:\Program Files (x86)\Common Files\Symantec Shared\VProRecovery\VProObj.dllReport Id: 6fa4523e-357c-11e2-803c-d067e5e8204
 


Solution



Workaround:

Restart the Symantec System Recovery service or Symantec Management Agent service

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
 
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see  http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
 

NOTE:
Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.
 


Supplemental Materials

SourceETrack
Value3088113
Description

SSR: VproSvc.exe crashing on the SSR client system causing last/next run time on the SSR-MS not to update properly



Article URL http://www.symantec.com/docs/TECH202876


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