Event 8390 - Ran Out of Memory - 0x800700e

Article:TECH202918  |  Created: 2013-02-19  |  Updated: 2013-03-14  |  Article URL http://www.symantec.com/docs/TECH202918
Article Type
Technical Solution


Issue



Memory usage for DirectoryService.exe increases over a period of time causing ‘ran out of memory’ errors in the event viewer.  The Enterprise Vault Server memory usage will increase at a rapid rate.  This is will be illustrated specifically via the DirectoryService.exe process increasing its memory consumption. 


Error



Event ID: 8390
Event Category: Directory Service
Description: Not enough storage is available to complete this operation.  Ran out of memory.
V-437-8390
 

Event ID: 6606
Event Category: Storage Delete
Description: Failed to process all expired items in Vault Store. Not enough storage is available to complete this operation. [0x8007000e] Vault Store Name: Store1
V-437-6606


Cause



This issue can be caused by a large number of archives (over 100,000) in a single vault store.  When StorageDelete (SD) runs, a large amount of redundant data is retrieved from the database. This increases the memory requirement of the SD process. When the SD task runs out of available resources an 'Out of memory' message will be error will be generated in the event viewer associated with event 8390 and 6606.

Solution



This issue has been addressed in the following releases:

Enterprise Vault 9.0.3 Hotfix
http://www.symantec.com/docs/TECH182774
 
 
 

Supplemental Materials

SourceETrack
Value2676524
Description

Event ID 8390 occurring from StorageDelete with a 'Ran out of memory' condition (over 130,000 archives).


SourceUMI
ValueV-437-6606
Description

Failed to process all expired items in Vault Store. Not enough storage is available to complete this operation.  [0x8007000e] Vault Store Name: Store1


SourceEvent ID
Value8390
Description

Not enough storage is available to complete this operation.  Ran out of memory.


SourceEvent ID
Value6606
Description

Failed to process all expired items in Vault Store. Not enough storage is available to complete this operation.  [0x8007000e] Vault Store Name: Store1





Article URL http://www.symantec.com/docs/TECH202918


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