SSIM Agent bootstrapps to OU with MAC Address 00:00:00:00:00:00 on Solaris Zone

Article:TECH202919  |  Created: 2013-02-19  |  Updated: 2013-02-19  |  Article URL
Article Type
Technical Solution



SSIM Event Agent 4.7.1 shows DISCONNECTED state 

Navigate in the SSIM Client into System-->Administration-->Organiational Unit

Choose affected agent and edit the properties

In the Identification Tab  MAC address shows 00:00:00:00:00:00

When you check content of AdapterInfo.cfg file located in /etc/symantec/ses

You can see that PhysicalAddr has been detected incorrect


Unable to create SESInterface for logging Agent events to the server.
2013-02-15 20:22:27,975 INFO  [Logging] No machine ID
2013-02-15 20:22:27,985 INFO  [Logging] rebootstrapIfNecessary: Not rebootstrapping, because only 1 attempt is allowed every 30 min
2013-02-15 20:22:28,026 INFO  [Logging$
Caused by: SunTlsKeyMaterial KeyGenerator not available



This has been seeen on Solaris 10

SunOS SUNHOSTNAME 5.10 Generic_138888-07 sun4v sparc SUNW,T5240


This is known issue for SSM Agent installed on Solaris when Zones are impletemented


Engineering team is working on providing the solution

As a workaround for Event Agent 4.7.1 it is possible to use Event Agent 4.8.0


Article URL

Terms of use for this information are found in Legal Notices