Error during backup: Error E4F3000E: Snapshot failure while using Volume Shadow Copy Service.

Article:TECH202930  |  Created: 2013-02-19  |  Updated: 2013-06-25  |  Article URL http://www.symantec.com/docs/TECH202930
Article Type
Technical Solution



Issue



Error during backup with SSR 2013 (SSR) related to a problem with the Microsoft Volume Shadow Copy Service (VSS).

 


Error



Error from SSR 2013:

Error E4F3000E: Snapshot failure while using Volume Shadow Copy Service.

 

Errors from Microsoft VSS in the Application log of the Event Viewer:

Event Type: Error
Event Source: VSS
Event ID: 5013
Description:
Volume Shadow Copy Service error: Shadow Copy writer ContentIndexingService called routine RegQueryValueExW which failed with status 0x80070002 


OR

Event Type: Error
Event Source: VSS
Event ID: 12302
Description:
Volume Shadow Copy Service error: An internal inconsistency was detected in trying to contact shadow copy service writers. Please check to see that the Event Service and Volume Shadow Copy Service are operating properly.

 


Cause



VSS failed during the backup due to bad Location information for programs listed in the following registry key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\ContentIndex\Catalogs 

 

If there is bad or missing Location information for an installed program in the Content Index Catalogs, or there is orphaned Location information for a program which is no longer installed, VSS will fail to snapshot the volumes during the SSR backup.  This will cause the SSR backup to fail.

 


Solution



The E4F3000E from SSR is a generic error message which means that the operating system component VSS failed in some way. The solution in this technote is only valid if one of the errors from VSS listed above is seen in the Application Log of the Event Viewer.  If one of those specific VSS errors is seen, the following Microsoft article contains the procedure for making sure each program has correct Location information listed in the Content Index Catalogs in the registry:

http://support.microsoft.com/kb/907574

 

 


Supplemental Materials

SourceEvent ID
Value5013
Description

Volume Shadow Copy Service error: Shadow Copy writer ContentIndexingService called routine RegQueryValueExW which failed with status 0x80070002 


SourceUMI
ValueV-281-1267-14
Description

Error E4F3000E: Snapshot failure while using Volume Shadow Copy Service


SourceEvent ID
Value12302
Description

 Volume Shadow Copy Service error: An internal inconsistency was detected in trying to contact shadow copy service writers. Please check to see that the Event Service and Volume Shadow Copy Service are operating properly.



Article URL http://www.symantec.com/docs/TECH202930


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