The Remote Agent service (beremote.exe) intermittently crashes on a media server on msvcr80.dll causing the backup jobs to fail

Article:TECH203055  |  Created: 2013-02-21  |  Updated: 2013-07-25  |  Article URL http://www.symantec.com/docs/TECH203055
Article Type
Technical Solution

Product(s)

Issue



The Remote Agent service (beremote.exe) on a Backup Exec 2012 or 2010 R3 media server intermittently crashes on msvcr80.dll causing the backup jobs to fail.


Error



Application event log

 

Type :  Error
Event :  1000
Source :  Application Error
Category : Application Crashing Events
Description:
Faulting application name: beremote.exe, version: 13.0.5204.127, time stamp: 0x4fede3eb
Faulting module name: MSVCR80.dll, version: 8.0.50727.4940, time stamp: 0x4ca2b4dd
Exception code: 0xc0000005
Fault offset: 0x000000000001e406
Faulting process id: 0x1e40
Faulting application start time: 0x01ce08738d8730f8
Faulting application path: C:\Program Files\Symantec\Backup Exec\beremote.exe
Faulting module path: C:\Windows\WinSxS\amd64_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4940_none_88df89932faf0bf6\MSVCR80.dll
Report Id: 442c1371-7659-11e2-a077-441ea1057096

 


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2010 Rev 5204 Service Pack 3 (TECH203157)

Backup Exec 2012 Rev 1798 Service Pack 2 (TECH203155)
 

 

 


Supplemental Materials

SourceETrack
Value3087351
Description

Beremote intermitenly crashes on msvcr80.dll


SourceETrack
Value2844817
Description

Beremote intermitenly crashes on msvcr80.dll




Article URL http://www.symantec.com/docs/TECH203055


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