First time setup portal doesn't load

Article:TECH203067  |  Created: 2013-02-21  |  Updated: 2013-02-21  |  Article URL http://www.symantec.com/docs/TECH203067
Article Type
Technical Solution


Issue



Right hand pane of First Time Setup Portal never loads.

 


Error



No error message on console, however there were script debugging errors in IE (yellow icon and error message in IE status bar) which referred to Altiris.NS.Silverlight.SetupPortal.SetupService. Refer to the attachment for details.

 


Environment



Windows 2008 R2

ITMS 7.1.2 MP1.1

 


Cause



 

 

 

Enhanced console views are only available when a solution suite (ITMS, CMS, SMS) is installed. The only exception is Deployment Solution.


Solution



Install relevant suite and then apply licenses to individual products the customer has purchased.

 

 

 

Related KB.

Title: First Time Setup Portal displays incorrectly 7.1.x

TECH198591

 


Attachments

Script Debugging Errors
Silverlighterrors.txt (4 kBytes)


Article URL http://www.symantec.com/docs/TECH203067


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