Backup fails with Error E4F3000E: Snapshot failure while using Volume Shadow Copy Service.

Article:TECH203082  |  Created: 2013-02-21  |  Updated: 2013-06-21  |  Article URL http://www.symantec.com/docs/TECH203082
Article Type
Technical Solution


Issue



Backup jobs that include the system reserved partition using SSR 2013 fails with the error message below


Error



 

Error E4F3000E: Snapshot failure while using Volume Shadow Copy Service. Please check application event log for VSS errors. Error code: EndCreateSnapshotSet (-2147212529).

(UMI:V-281-1267-14)


Cause



Possible conflict with third party VSS provider (StorageCraft Shadow Copy provider).


Solution



The issue was seen when the System Reserved partition was backed up or was included in a backup job.

The backups of the other drives seem to work with no errors. It has been observed that disabling the StorageCraft Shadow Copy provider service resolved the conflict and gave successful backup using SSR. It can be done by following the below given steps:

  1. Open the CMD window and run the below command vssadmin list providers
  2. This would list the Microsoft VSS provider and any other VSS provider that is installed on the system.
  3. Check if it lists the StorageCraft Volume Snapshot Software Provider, If it does, open the services console and disable the service named StorageCraft Shadow Copy Provider by changing its Startup type from Manual to Disabled.
  4. Now run the backup job and the job should run with no errors.

Note: Disabling the StorageCraft Shadow Copy Provider service may result in non-functional of StorageCraft application. Users are encouraged to disable it after understanding its consequences. If the Storage Craft Shadow copy provider services needs to be used, then service can be enabled after the SSR backup completes and should be disabled before the scheduled SSR backup job. 




Article URL http://www.symantec.com/docs/TECH203082


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