The VxFS component of Storage Foundation High Availability Solution 5.1SP1RP3, 6.0.1 & 6.0.3 fails to install or function with Red Hat Enterprise Linux (RHEL) 6.4

Article:TECH203099  |  Created: 2013-02-22  |  Updated: 2014-02-14  |  Article URL http://www.symantec.com/docs/TECH203099
Article Type
Technical Solution


Issue



After installing Red Hat Enterprise Linux (RHEL) 6.4 kernel update, the VERITAS Filesytem (VxFS) component of Symantec’s SFHA/SFCFSHA/SFRAC (5.1SP1RP3, 6.0.1 & 6.0.3) stack fails to install or function, due to breakages in the kernel interfaces.


Error



[root@unix ~]# /etc/init.d/vxfs start

Error in loading module "vxfs". See documentation.
Failed to create /dev/vxportal
ERROR: Module fdd does not exist in /proc/modules
ERROR: Module vxportal does not exist in /proc/modules
ERROR: Module vxfs does not exist in /proc/modules
 
[root@unix ~]# tail /var/log/messages
vxfs: disagrees about version of symbol inc_zone_page_state
vxfs: Unknown symbol inc_zone_page_state
vxfs: disagrees about version of symbol radix_tree_gang_lookup_slot
vxfs: Unknown symbol radix_tree_gang_lookup_slot

Environment



 

Storage Foundation & High Availability (SFHA) 5.1SP1RP3, 6.0.1 & 6.0.3

Storage Foundation Cluster File System (SFCFS) 5.1SP1RP3, 6.0.1 & 6.0.3

Storage Foundation for Oracle RAC (SFRAC) 5.1SP1RP3, 6.0.1 & 6.0.3

RHEL 6.4

Cause



VxFS component has a kernel compatibility issue with RHEL 6.4


Solution



Symantec has released a public patch to resolve this issue for  :

          
Storage Foundation & High Availability (SFHA) 5.1SP1RP3, 6.0.1 & 6.0.3
Storage Foundation Cluster File System (SFCFS) 5.1SP1RP3, 6.0.1 & 6.0.3
Storage Foundation for Oracle RAC (SFRAC) 5.1SP1RP3, 6.0.1 & 6.0.3
 
Rolling Patch:  5.1SP1RP4
 
https://sort.symantec.com/patch/detail/7890
 
Patch: 6.0.300.300 (Public hotfix 3 for installation on VxFS 6.0.3)
 
 
Note1: This patch requires 6.0.3 to be installed first.
 
https://sort.symantec.com/patch/detail/6998
 
Note2: The installation of 6.0.3 on RHEL6.4 will fail to configure VRTSvxfs package due to this problem. But upgrade to 6.0.300.300 followed by configuration, will complete the installation of VRTSvxfs package.
 
Note3: Starting from Red Hat Enterprise Linux (RHEL) 6.2 kernel update, trusted boot software (tboot package) gets installed when full installation (not the standard installation) is selected. This will modify the grub/menu.list file impacting the root disk encapsulated systems (customer might not be able to boot from the encapsulated root disk)
 
Workaround1: If the system is already upgraded to RHEL6.4 with full installation,remove tboot software

Workaround2: Un-encapsulate the system before upgrading to RHEL6.4

 

 

 

 




Article URL http://www.symantec.com/docs/TECH203099


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