The VxFS component of Storage Foundation High Availability Solution 5.1SP1RP3, 6.0.1 & 6.0.3 fails to install or function with Red Hat Enterprise Linux (RHEL) 6.4

Article:TECH203099

Created: 2013-02-22

Updated: 2013-04-12

Article URL http://www.symantec.com/docs/TECH203099

Article Type
Technical Solution

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Problem

After installing Red Hat Enterprise Linux (RHEL) 6.4 kernel update, the VERITAS Filesytem (VxFS) component of Symantec’s SFHA/SFCFSHA/SFRAC (5.1SP1RP3, 6.0.1 & 6.0.3) stack fails to install or function, due to breakages in the kernel interfaces.

Error

[root@unix ~]# /etc/init.d/vxfs start

Error in loading module "vxfs". See documentation.

Failed to create /dev/vxportal

ERROR: Module fdd does not exist in /proc/modules

ERROR: Module vxportal does not exist in /proc/modules

ERROR: Module vxfs does not exist in /proc/modules

[root@unix ~]# tail /var/log/messages

vxfs: disagrees about version of symbol inc_zone_page_state

vxfs: Unknown symbol inc_zone_page_state

vxfs: disagrees about version of symbol radix_tree_gang_lookup_slot

vxfs: Unknown symbol radix_tree_gang_lookup_slot

Environment

Storage Foundation & High Availability (SFHA) 5.1SP1RP3, 6.0.1 & 6.0.3

Storage Foundation Cluster File System (SFCFS) 5.1SP1RP3, 6.0.1 & 6.0.3

Storage Foundation for Oracle RAC (SFRAC) 5.1SP1RP3, 6.0.1 & 6.0.3

RHEL 6.4

Cause

VxFS component has a kernel compatibility issue with RHEL 6.4

Solution

Symantec is currently working on the official patch certification to support Red Hat Enterprise Linux (RHEL) 6.4 in VxFS 5.1SP1RP4

Symantec has released a public patch to resolve this issue for :

Storage Foundation & High Availability (SFHA) 6.0.1 & 6.0.3

Storage Foundation Cluster File System (SFCFS) 6.0.1 & 6.0.3

Storage Foundation for Oracle RAC (SFRAC) 6.0.1 & 6.0.3

Patch: 6.0.300.100 (Public hotfix 1 for installation on VxFS 6.0.3)

https://sort.symantec.com/patch/detail/7387

Note1: This patch requires 6.0.3 to be installed first.

Note2: The installation of 6.0.3 on RHEL6.4 will fail to configure VRTSvxfs package due to this problem. But upgrade to 6.0.300.100 followed by configuration, will complete the installation of VRTSvxfs package

Note3: Starting from Red Hat Enterprise Linux (RHEL) 6.2 kernel update, trusted boot software (tboot package) gets installed when full installation (not the standard installation) is selected. This will modify the grub/menu.list file impacting the root disk encapsulated systems (customer might not be able to boot from the encapsulated root disk)

Workaround1: If the system is already upgraded to RHEL6.4 with full installation,remove tboot software
Workaround2: Un-encapsulate the system before upgrading to RHEL6.4