A security warning is displayed when opening Archive Explorer

Article:TECH203125  |  Created: 2013-02-22  |  Updated: 2013-05-09  |  Article URL http://www.symantec.com/docs/TECH203125
Article Type
Technical Solution


Issue



A security warning is displayed when opening Archive Explorer which may or may not be able to be clicked past. In the most extreme case, Archive Explorer will be inaccessible.


Error



“The current web page is trying to open a site in your Trusted sites list. Do you want to allow this?”.


Cause



The Internet Explorer security setting "Websites in less privileged web content zone can navigate into this zone" has been changed from its default setting of "Enable", to either "Prompt" or "Disable".

As Archive Explorer is opened in the Internet zone, when it tries to navigate to the Trusted Sites zone that the EV server is most likely placed in, anything other than the default setting of 'Enable' will cause a security response from Archive Explorer that will either be a security warning, or the blocking of access altogether.


Solution



This will be fixed in 10.0.3 CHF2 (cumulative hotfix 2).

The current workaround is to use the default Internet Explorer security setting of "On", if permittable.

 

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

Symantec Corporation currently plans to address this issue by way of a patch or hotfix to the current version of the software. Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here. A link to the patch or hotfix download will be added to this document when it becomes available. Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests.  Symantec’s plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.






Article URL http://www.symantec.com/docs/TECH203125


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