A security warning is displayed when opening Archive Explorer

Article:TECH203125  |  Created: 2013-02-22  |  Updated: 2014-10-06  |  Article URL http://www.symantec.com/docs/TECH203125
Article Type
Technical Solution


Issue



A security warning is displayed when opening Archive Explorer which may or may not be able to be clicked past. In the most extreme case, Archive Explorer will be inaccessible.


Error



“The current web page is trying to open a site in your Trusted sites list. Do you want to allow this?”.


Cause



The Internet Explorer security setting "Websites in less privileged web content zone can navigate into this zone" has been changed from its default setting of "Enable", to either "Prompt" or "Disable".

As Archive Explorer is opened in the Internet zone, when it tries to navigate to the Trusted Sites zone that the EV server is most likely placed in, anything other than the default setting of 'Enable' will cause a security response from Archive Explorer that will either be a security warning, or the blocking of access altogether.

Workaround:
The current workaround is to use the default Internet Explorer security setting of "On", if permittable.


Solution



This issue has been addressed in the following release:
 
 
Enterprise Vault 10.0.3 Cumulative Hotfix 2 Release
 
Enterprise Vault 10.0.4 - Release Details
http://www.symantec.com/docs/DOC6317

Supplemental Materials

SourceETrack
Value2986779
Description

Disabling the "Websites in less privileged web content zone can navigate into this zone" option will cause Archive Explorer redirect to throw a prompt window


SourceETrack
Value3166895
Description

Disabling the "Websites in less privileged web content zone can navigate into this zone" option will cause Archive Explorer redirect to throw a prompt window



Article URL http://www.symantec.com/docs/TECH203125


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