Mobile Library items fails to download.

Article:TECH203182  |  Created: 2013-02-25  |  Updated: 2013-09-09  |  Article URL http://www.symantec.com/docs/TECH203182
Article Type
Technical Solution


Subject

Issue



Mobile Library items fails to download providing an item link with "HTTP" instead of "HTTPS"


Error



Failed to download Mobile Library item.


Environment



Symantec Mobile Management 7.2 SP2

Reverse Proxy in use.


Cause



The reverse Proxy is configured to use "HTTP" traffic not "HTTPS" causing the MDM ss to provide non SSL links where "http" port was blocked.


Solution



- The best solution is to enable "SSL" "HTTPS" traffic from the reverse proxy to the MDM ss and NS

OR

- Add the external url (in format "https://name.doman.extension") to the "OverrideExternalURL" in "C:\Program Files (x86)\Symantec\Mobile Management\iosServices\web.config"
 




Article URL http://www.symantec.com/docs/TECH203182


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