KNOWN ISSUE: Package Server not changing packages after modifying source location on Notification Server

Article:TECH203212  |  Created: 2013-02-25  |  Updated: 2013-02-25  |  Article URL http://www.symantec.com/docs/TECH203212
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Article Type
Technical Solution


Issue



Customer reported that his Package Server is not changing packages after modifying source location on Notification Server.

Customer is doing the following:
1) Modify a software delivery package and set the package source to Package does not contain source files.
2) Verify that under advanced, package servers individually is selected, with NO package servers selected.
3) Go to package server and update configuration/refresh packages.

Observe that nothing happens on the package server. It is not even altering the packagestatus.xml file.

It appears the package servers are spending cycles trying to figure out what to do with these. They stay in the list of available packages. They keep coming back to them and try to do something with them. They never got marked as invalid. This is causing delays in being able to bring up up to date their Package Servers. 

 


Error



Process: AeXNSAgent.exe (10036) 
Module: AeXNSCPackageServer.dll
Source: Package Server Agent
Description: CAeXNSCPkgSvr::RemovePackages failed. IMSAdminBase->DeleteKey
failed. Meta Path /. The parameter is incorrect

Also notice informational message:

Process: AeXNSAgent.exe (9184)
Module: AeXNSCPackageServer.dll 
Source: Package Server Agent
Description: Deleting virtual directory /lm/w3svc/1/root/Altiris/PS/

 


Environment



 Notification Server 6.0.6074 SP3 + R14


Cause



 Known Issue


Solution



 This issue has been reported to Symantec Development team.

There is a pointfix that can be used on top of NS 6.0 SP3 R14. See attached "Pointfix_eTrack2573723-3017912_6_0_R14.zip"

This pointfix is a combined one that addresses this issue as well the issue mentioned on TECH197500  "KNOWN ISSUE: Package servers are reaching 99% downloading and then starting over again from scratch"

HOW TO INSTALL THIS POINTFIX:

  1. Extract files from the archive to the NS hard drive. Make sure PointFix is not extracted to Altiris install directory (or any subfolder to it).
  2. Run Install.cmd on the SMP server to install point fix files. Make sure that you run the install script from administrator elevated cmd.exe.
    The original Dlls will be backed up in the same folder where the 'Install.cmd' is located.
    A registry key for this pointfix is created as reference under [HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\ Pointfixes\]

    Note: This step will stop and restart the NSAgent, IIS, and some NS Services.
  3. Run the "NS.Package.Refresh" schedule and the "NS.Package Distribution Point Update Schedule" from the Windows scheduler.
  4. Clone the NS Agent Upgrade Policy and enable the new policy to update the NS Agent for targeted machines.
  5. Clone the Windows Package Server Agent Upgrade Policy and enable the new policy to update the Package Server services for targeted machines.


HOW TO UNINSTALL THIS POINTFIX:
1. Automated uninstall of the NS Agent is not supported. See HOWTO45738 "What is the best way to cleanly uninstall the Symantec Management Agent to leave no remnants (or the bare minimum) behind?"


CHANGES MADE:
1. New Agent Package is created & Agent version is ‘6.0.2435’.
2. New Package Server package is created & Agent is ‘6.0.1510’.


Fixed Incidents:

Incident #
Product
Description
2573723
MP_NS_SERVER
Package servers are reaching 99% downloading and then starting over again from scratch
3017912
MP_NS_SERVER
Package Server not changing packages after modifying source location on Notification Server.
 


Supplemental Materials

SourceETrack
Value3017912, 2573723



Article URL http://www.symantec.com/docs/TECH203212


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