Duplicate to tape from optimized duplicate backup set fails with error 0xe0009444

Article:TECH203297  |  Created: 2013-02-27  |  Updated: 2013-02-27  |  Article URL http://www.symantec.com/docs/TECH203297
NOTE: If you are experiencing this particular known issue, we recommend that you Subscribe to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made.
Article Type
Technical Solution

Product(s)

Issue



If a backup is performed on Managed Backup Exec Server (MBES), then optimized duplicate job duplicates the data to another MBES and a duplicate backup job is configured to duplicate the data to tape on second MBES, duplicate to tape job fails with error mentioned below.


Error



Unable to determine ADAMM media identification. Catalog query failed.
 

Final error: 0xe0009444 - The requested source duplicate backup sets catalog record could not be found. Perhaps the media containing the source backup sets was previously deleted.
Final error category: Job Errors

For additional information regarding this error refer to link V-79-57344-37956

 


Solution



Workaround:

Run the original backup of Central Administration Server (CAS).

 

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers. 

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see www.symantec.com  Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

 

Supplemental Materials

SourceETrack
Value2679851
Description

Duplicate to tape at the DR site will fail with error: 0xe0009444 if the original backup job is running on the MMS server


SourceUMI
ValueV-79-57344-37956
Description

The requested source duplicate backup sets catalog record could not be found. Perhaps the media containing the source backup sets was previously deleted.



Article URL http://www.symantec.com/docs/TECH203297


Terms of use for this information are found in Legal Notices