The Server Settings Migration Wizard is not running as the Vault Service Account (VSA) and Windows User Account Control(UAC) is enabled

Article:TECH203349  |  Created: 2013-02-27  |  Updated: 2013-11-22  |  Article URL http://www.symantec.com/docs/TECH203349
Article Type
Technical Solution


Issue



Enterprise Vault Server Settings Migration wizard, shows "The Server Settings Migration Wizard is not running as the Vault Service Account(VSA) and Windows User Account Control(UAC) is enabled. Please restart with UAC disabled or running as the VSA"


Error



 


Cause



Saved credential of Vault Service Account (VSA) with incorrect password in Credential Manager\Windows Vault.


Solution



This issue can be resolved by clearing the saved password of VSA in Credential Manager.
Note: Make sure, User Access Control (UAC) has been disabled on EV Server.

1. Login to affected Enterprise Vault (EV) with VSA credentials.
2. Goto Control Panel >> User Accounts >> Credential Manager (Windwos Vault)
3. Locate the VSA credentials and clear them.




Article URL http://www.symantec.com/docs/TECH203349


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