Backup Exec job engine service crash on all Backup Exec 2010 R3 with error Faulting application bengine.exe, version 13.0.5204.128, faulting module msvcp80.dll on a Secondary SAN/SSO server.

Article:TECH203529  |  Created: 2013-03-05  |  Updated: 2013-03-05  |  Article URL http://www.symantec.com/docs/TECH203529
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Article Type
Technical Solution

Product(s)

Subject

Issue



 During a backup running on a Secondary SAN/SSO server, bengine intermittently crashes.


Error



 Event ID: 1000

Type: Error

Source: Application Error

Category: Application Crashing Events

 

Faulting application name: bengine.exe, version: 13.0.5204.128, time stamp: 0x5022dfb5

Faulting module name: KERNELBASE.dll, version: 6.1.7601.17965, time stamp: 0x506dcae6

Exception code: 0xe06d7363

Fault offset: 0x000000000000bccd

Faulting process id: 0xfc0

Faulting application start time: 0x01ce152c1988e64c

Faulting application path: C:\Program Files\Symantec\Backup Exec\bengine.exe

Faulting module path: C:\Windows\system32\KERNELBASE.dll

Report Id: 3d4eac8b-813a-11e2-8f05-001a64c24b3a

 


Environment



 SAN/SSO Configuration


Solution



Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

 
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see  http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
 
 
NOTE:
Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.

Supplemental Materials

SourceETrack
Value3107044
Description

CORE: Backup Exec job Engine crash in beimage CatImageXMLMgr::BuildBEExtraInfoList+0x37d on Secondary SAN/SSO server during backup job.



Article URL http://www.symantec.com/docs/TECH203529


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