KNOWN ISSUE: Parent Incident Number criterion does not work in rules

Article:TECH20365  |  Created: 2006-09-22  |  Updated: 2008-10-17  |  Article URL http://www.symantec.com/docs/TECH20365
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Article Type
Technical Solution

Issue



When the Parent Incident Number is used as a criterion in a Helpdesk Solution rule, and the condition is that the value is equal to/is not equal to zero, the criterion does not evaluate correctly even when the value in the table is zero.

Environment



Helpdesk Solution 6.0

Cause



A value of zero is not returned when the evaluation is made.

Solution



To work around this, use the following Advanced Condition:

WORKITEM(workitem_link_parent_number) is the same as/is not the same as "".

Note: Be sure to set the "Compare As" field to "Text".


Supplemental Materials

SourceDEFECT
ValueABQ 4099
DescriptionLogged in abqdc01 (Altiris - Albuquerque) database

Legacy ID



27682


Article URL http://www.symantec.com/docs/TECH20365


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