KNOWN ISSUE: Parent Incident Number criterion does not work in rules
|Article:TECH20365|||||Created: 2006-09-22|||||Updated: 2008-10-17|||||Article URL http://www.symantec.com/docs/TECH20365|
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When the Parent Incident Number is used as a criterion in a Helpdesk Solution rule, and the condition is that the value is equal to/is not equal to zero, the criterion does not evaluate correctly even when the value in the table is zero.
Helpdesk Solution 6.0
A value of zero is not returned when the evaluation is made.
To work around this, use the following Advanced Condition:
WORKITEM(workitem_link_parent_number) is the same as/is not the same as "".
Note: Be sure to set the "Compare As" field to "Text".
|Description||Logged in abqdc01 (Altiris - Albuquerque) database|
Article URL http://www.symantec.com/docs/TECH20365