When attempting to backup a VMware virtual machine with GRT enabled, the backup may complete with the exception "One or more virtual disks contain volumes that do not support Granular Recovery Technology (GRT)"
| Article:TECH203807 | | | Created: 2013-03-12 | | | Updated: 2013-03-12 | | | Article URL http://www.symantec.com/docs/TECH203807 |
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Problem
When attempting to backup a virtual machine running Microsoft Windows on an ESX host, the backup may complete with the following exception.
Error
Job log message: V-79-57344-38725 - One or more virtual disks contain volumes that do not support Granular Recovery Technology (GRT). Granular restores cannot be performed for these volumes.
Debug Log will show:
[mounter] - VDiskMounter::MountAllDisks: no drive letter or volume GUID found, volume ignored
[mounter] - VDiskMounter::MountAllDisks: no drive letter or volume GUID found, volume ignored
[mounter] - VDiskMounter::MountAllDisks: no drive letter or volume GUID found, volume ignored
[mounter] - Mount of all disks succeeded
[fsys\ntfs\img_pdi] + img_pdi_attach.cpp (633):
[fsys\ntfs\img_pdi] | Error mounting disk(s): E_IMG_FS_NO_GRT_VOLUMES_FOUND (0xe0009745).
Solution
Workaround: Either disable GRT for the VMware backup or perform a standard RAWS backup of the virtual machine
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
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| Value | 3116632 |
| Description | AVVI: Unable to mount VMDK's for GRT; Error mounting disk(s): E_IMG_FS_NO_GRT_VOLUMES_FOUND (0xe0009745). |
| Source | UMI |
| Value | V-79-57344-38725 |
| Description | One or more virtual disks contain volumes that do not support Granular Recovery Technology (GRT). Granular restores cannot be performed for these volumes. |
Article URL http://www.symantec.com/docs/TECH203807
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