Backup Job fails with Error Message "No appendable media could be mounted, Error - Mount Failed".

Article:TECH20385  |  Created: 2002-01-24  |  Updated: 2014-05-14  |  Article URL http://www.symantec.com/docs/TECH20385
Article Type
Technical Solution

Product(s)

Issue



Error Message "No appendable media could be mounted, Error - Mount Failed" is reported in a failed Backup Exec job log.


Error



No appendable media could be mounted.
Switching to overwrite operation on scratch media.


Possible final error : 

Final error: 0xe00084ed - A hardware error occured

Final error category: Backup Device Errors

UMI:V-79-57344-33037

Error code : 0xe00084ed



Cause



This issue occurs because Append to media, terminate job if no appendable media is available is selected in the Backup Job Properties dialog box. 
 


Solution



When a backup job is started or is running, the following message  appears in the Job log:
No appendable media could be mounted, Error - Mount Failed

The error given below is displayed in the application event log:

Backup Exec Alert: Job Failed
(Server: "SERVER NAME") (Job: "Test Backup Job") Test Backup Job -- The job failed with the following error: Physical Volume Library Media not found.

Figure 1
 



Figure 2

To resolve this problem, change the backup job's method for backup from Append to media, terminate job if no appendable media is available to Append to media, overwrite if no appendable media is available or to Overwrite media (Figure 2).


Supplemental Materials

SourceUMI
ValueV-79-57344-33037
Description

Physical Volume Library Media not found.


SourceUMI
ValueV-79-57344-3862
Description

The operation failed to acquire the minimum number of drives and media needed.


SourceError Code
Value0xe0000f16
Description

The operation failed to acquire the minimum number of drives and media needed.


SourceError Code
Value0xe00084ed
Description

A hardware error occurred



Legacy ID



247775


Article URL http://www.symantec.com/docs/TECH20385


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