A mapped FullVM backup of VM fails to exclude the data disk on some Windows 2008 machines.

Article:TECH203878  |  Created: 2013-03-14  |  Updated: 2013-07-01  |  Article URL http://www.symantec.com/docs/TECH203878
Article Type
Technical Solution


Issue



When performing Mapped FullVM backups of a VM guest using the Exclude Data Disk feature, NetBackup sometimes fails to exclude the data disk on a Windows 2008 partition.


Error



VxMS:
   22:52:05.0064 : excludeDisk:pFileSystemMgr.cpp:956 <INFO> : Excluding disk failed because of configuration
   22:52:05.0064 : excludeDisk:pFileSystemMgr.cpp:957 <ERROR> : Returning: 11
   22:52:05.0064 : rvpMapExcludeDisk:pCoordinator.cpp:1058 <ERROR> : Returning: 11
   22:52:05.0064 : rvp_map_exclude_disk:pNtfs.cpp:992 <ERROR> : Returning: 11
   22:52:05.0064 : resolveVolumes:xGuest.cpp:2329 <WARN> : Exclude disk returned with 11


Environment



The following versions of NetBackup for VMware have been reported to have been affected by this issue:

  • 7.5.0.4
  • 7.5.0.5

This issue only affects Windows 2008 virtual machines.


Cause



NetBackup configuration included an incorrect assumption that the Windows swap file can only be on the boot partition.


Solution



The formal resolution for this issue (Etrack 3096091) is included in the following release:

  • NetBackup for VMware 7.5 Maintenance Update 6 (7.5.0.6)

NetBackup 7.5.0.6 is now available - please access the Related Article below for more information.

Workaround:
If this issue is experienced, please contact Symantec techincal support, referencing this document ID and Etrack 3108661 to obtain an Emergency Engineering Binary (EEB) replacement library containing a fix for this issue for NetBackup for VMware 7.5.0.5.


Supplemental Materials

SourceETrack
Value3090691
Description

Mapped FullVM backup of VM fails to exclude the data disk.




Article URL http://www.symantec.com/docs/TECH203878


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