The Backup Exec Remote Agent service (beremote.exe) on a Backup Exec 2012 media server intermittently crashes on msvcr100.dll
| Article:TECH203930 | | | Created: 2013-03-15 | | | Updated: 2013-03-15 | | | Article URL http://www.symantec.com/docs/TECH203930 |
Problem
The Backup Exec Remote Agent service (beremote.exe) on a Backup Exec 2012 media server intermittently crashes on msvcr100.dll causing the backup jobs to fail.
Error
Application log:
Log Name: Application
Source: Application Error
Date: 2013-03-07 18:14:26
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer:
Description:
Faulting application name: beremote.exe, version: 14.0.1798.0, time stamp: 0x4f1e02d7
Faulting module name: MSVCR100.dll, version: 10.0.30319.1, time stamp: 0x4ba220dc
Exception code: 0xc0000005
Fault offset: 0x0000000000058354
Faulting process id: 0xa30
Faulting application start time: 0x01ce18559c4124f9
Faulting application path: C:\Program Files\Symantec\Backup Exec\beremote.exe
Faulting module path: C:\Windows\system32\MSVCR100.dll
Report Id: 7618f63a-874a-11e2-8b4d-2c768a50acaa
Solution
It may be observed after backup job failures that the Remote Agent service has crashed on the media server, which caused the jobs to stop running.
Restarting the Remote Agent service and re-running backups should allow the jobs to run successfully as this particular issue is known to occur randomly rather than with every backup operation.
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see https://www.symantec.com
Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
NOTE:
Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.
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| Source | ETrack |
| Value | 3121018 |
| Description | The Backup Exec Remote Agent service (beremote.exe) on a Backup Exec 2012 media server intermittently crashes on msvcr100.dll |
Article URL http://www.symantec.com/docs/TECH203930
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