The Backup Exec Remote Agent service (beremote.exe) on a Backup Exec 2012 media server intermittently crashes on msvcr100.dll

Article:TECH203930  |  Created: 2013-03-15  |  Updated: 2014-06-18  |  Article URL http://www.symantec.com/docs/TECH203930
Article Type
Technical Solution


Issue



The Backup Exec Remote Agent service (beremote.exe) on a Backup Exec 2012 media server intermittently crashes on msvcr100.dll causing the backup jobs to fail.

 


Error



Application log:

Log Name: Application
Source: Application Error
Date: 2013-03-07 18:14:26
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: 
Description:
Faulting application name: beremote.exe, version: 14.0.1798.0, time stamp: 0x4f1e02d7
Faulting module name: MSVCR100.dll, version: 10.0.30319.1, time stamp: 0x4ba220dc
Exception code: 0xc0000005
Fault offset: 0x0000000000058354
Faulting process id: 0xa30
Faulting application start time: 0x01ce18559c4124f9
Faulting application path: C:\Program Files\Symantec\Backup Exec\beremote.exe
Faulting module path: C:\Windows\system32\MSVCR100.dll
Report Id: 7618f63a-874a-11e2-8b4d-2c768a50acaa


 


Solution



This issue is resolved in Backup Exec 2014 or later versions.

To resolve this issue and receive the new Backup Exec improvements please upgrade to the current version of Backup Exec.

NOTE:   Symantec continues to  focus on the current release and future releases, there are no plans to address this issue by way of a patch or hotfix in earlier versions of the software at the present time. Please contact your Symantec Sales representative or the Symantec Partner for upgrade information including upgrade eligibility to the release containing the resolution for this issue. For information on how to contact Symantec Sales, please see  http://www.symantec.com

 


Supplemental Materials

SourceETrack
Value3121018
Description

The Backup Exec Remote Agent service (beremote.exe) on a Backup Exec 2012 media server intermittently crashes on msvcr100.dll



Article URL http://www.symantec.com/docs/TECH203930


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