Symantec Endpoint Protection client fails to install to recently updated Windows 8 computers

Article:TECH203996  |  Created: 2013-03-18  |  Updated: 2013-06-06  |  Article URL http://www.symantec.com/docs/TECH203996
Article Type
Technical Solution


Subject

Issue



After applying Microsoft update KB2781197 to a Windows 8 computer, the Symantec Endpoint Protection (SEP) client installer fails.


Error



The following lines are from the SEP_INST.log generated from a failed installation attempt:

 

(SERVER)     MSI (s) (04:18) [08:56:49:093]: Executing op: CustomActionSchedule(Action=ShowServiceProgress,ActionType=3073,Source=BinaryData,Target=ShowServiceProgress,CustomActionData={3771A34D-2132-48EA-A486-D62ECDF9D553};SOFTWARE\Symantec\Symantec Endpoint Protection;Executing install script via service;)
(SERVER)     MSI (s) (04:5C) [08:56:49:250]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI6B0.tmp, Entrypoint: ShowServiceProgress
(UNKNOWN)     ScriptGen: ShowServiceProgress() MSIRUNMODE_SCHEDULED 
(UNKNOWN)     ScriptGen: ShowServiceProgress() calling WaitForSingleObject(scriptStarted) ... 
(UNKNOWN)     ScriptGen: ShowServiceProgress() WaitForSingleObject(scriptStarted) returned WAIT_OBJECT_0 
(UNKNOWN)     ScriptGen: ShowServiceProgress() script execution failed.
(UNKNOWN)     ScriptGen: ShowServiceProgress() reset script failure event.
(UNKNOWN)     ScriptGen: ShowServiceProgress() is returning an error (so close to the end!) 
(UNKNOWN)     CustomAction ShowServiceProgress returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)


Solution



This problem is fixed in Symantec Endpoint Protection 12.1 Release Update 3 (12.1 RU3). For information on how to obtain the latest build of Symantec Endpoint Protection, read ‘Obtaining the latest version of Symantec Endpoint Protection or Symantec Network Access Control

If it is not immediately possible to upgrade, you can work around this problem using one of the following:

  • Disable Windows Defender before installing the SEP client
  • Remove KB2781197 before installing the SEP client

Supplemental Materials

SourceETrack
Value3123310



Article URL http://www.symantec.com/docs/TECH203996


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