An EVSVR DirectoryArchives Repair operation may terminates if a different archive type to the one repaired is encountered

Article:TECH204017  |  Created: 2013-03-19  |  Updated: 2013-08-19  |  Article URL http://www.symantec.com/docs/TECH204017
Article Type
Technical Solution


Issue



EVSVR is used to help in repairing Enterprise Vault (EV) SQL Database Inconsistencies, for example following a Disaster Recovery scenario involving a restore of an older version of the SQL Database.
The DirectoryArchives repair option helps in synchronizing the  Archive (ArchivePoint) and ArchiveFolder (Vault) records between the EnterpriseVaultDirectory and VaultStore Databases.

When configuring the options for a DirectoryArchives Repair, the ArchiveType needs to be specified. I.e.:

  1. ExchangeMailbox
  2. FileSystem

While processing the Vaults Store to repair, if a different ArchiveType to the one selected is encountered, the repair will terminates if the particular Archive needs repairing.

 


Error



EVSVR Log Snippet

1. During Step 1 of the repair, the other ArchiveType is identified. However the process still continues on

Step 1 - Verify that Vault Store ArchivePoint records have a corresponding and correct Directory Archive record
---------------------------------------------------------------------------------------------------------------

ArchivePoint records: 9413

Incorrect Directory Archive record (Root without Archive and not the type being repaired):
  Archive EntryId: 130ABEAF0943FC347851B57FEE0C863E21110000EVSite

Incorrect Directory Archive record (Root without Archive and not the type being repaired):
  Archive EntryId: 1346114540C6C164AB6D1305BB29951151110000EVSite

2. During Step 3, it is identified that the wrong ArchiveTypes needs to be repaired and the process then failed. However, EVSVR only terminates at the end of step 3 

Step 3 - Verify that Vault Store Vault records have a corresponding and correct Directory ArchiveFolder record
--------------------------------------------------------------------------------------------------------------
Unexpected missing Archive record:
  Missing Archive EntryId:                   130ABEAF0943FC347851B57FEE0C863E21110000EVSite

  Currently processed ArchiveFolder EntryId: 1CB4C778FD24EBE41BA7E2DCA1436236B1110000EVSite
  Processing will not continue for this Archive. Error Catastrophic failure  (0x8000ffff)
 

 

Unexpected missing Archive record:
  Missing Archive EntryId:                   1346114540C6C164AB6D1305BB29951151110000EVSite
  Currently processed ArchiveFolder EntryId: 1EA9E3836873CAA4EA306ED8DB3EE940C1110000EVSite
  Processing will not continue for this Archive. Error Catastrophic failure  (0x8000ffff)
 

3. At the end of Step 3 the following error is reported and the EVSVR process stops

 **** EVSVR ERROR: Failed to process Vault Store 'MailboxStore;': Error: Catastrophic failure  (0x8000ffff)
 

 


Environment



The following Enterprise vault versions are affected:

  • EV 9.0.2
  • EV 9.0.3
  • EV 9.0.4
  • EV 10.0.x

 


Solution



Symantec Corporation has acknowledged that the above-mentioned issue is present in the version(s) of the product(s) referenced in this article. Symantec Corporation is committed to product quality and satisfied customers.

 

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a hotfix or cumulative hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see http://www.symantec.com .

 

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

 


Supplemental Materials

SourceETrack
Value3025837
Description

EVSVR DirectoryArchives Repair Terminates thinking the wrong archive type is being repaired



Article URL http://www.symantec.com/docs/TECH204017


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