Beremote crashes on Faulting module KERNELBASE.dll on Sharepoint App server and Sharepoint Web servers during backups

Article:TECH204035  |  Created: 2013-03-19  |  Updated: 2013-03-21  |  Article URL http://www.symantec.com/docs/TECH204035
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Article Type
Technical Solution


Issue



During backup of Sharepoint 2010 the beremote crashes on Faulting module KERNELBASE.dll on Sharepoint App server and Sharepoint Web servers 


Error



Backup job fails with the following error in the Job log:

Final error: 0xe0000316 - Unable to lock the Microsoft SharePoint Portal Farm. 

You must unlock the farm topology, and then retry the job. 
Final error category: Resource Errors 

 
For additional information regarding this error refer to link V-79-57344-790 

 
Click an error below to locate it in the job log 
Backup- WebApplication\Content-DB (SQL SERVERNAME\SHAREPOINT\ContentDB)

 
V-79-57344-790 - Error: Unable to lock the Microsoft SharePoint Portal Farm. Check the option to release the lock on the SharePoint farm topology on the backup job properties for Microsoft SharePoint, and then retry the job. 

 
BackupDirectory was not found, or could not be accessed. 

 
None of the files or subdirectories contained within will be backed up. 

 
V-79-57344-5890 - The object was not found, or could not be accessed (Share point backup). 
 
 
Following event is recorded in the Event viewer on the Sharepoint server:
 
Source: Application Error 
Event ID: 1000 
Task Category: Application Crashing Events 
Level: Error 
Computer: SERVERNAME 
Description: 
Faulting application name: beremote.exe, version: 13.0.5204.127, time stamp: 
0x4fede3eb 
Faulting module name: KERNELBASE.dll, version: 6.1.7601.17965, time stamp: 
0x506dcae6 
Exception code: 0xc0000005 
Fault offset: 0x0000000000006c8a 
Faulting process id: 0xc40 
Faulting application start time: 0x01ce1e3e212b473a 
Faulting application path: C:\Program Files\Symantec\Backup 
Exec\RAWS\beremote.exe 
Faulting module path: C:\Windows\system32\KERNELBASE.dll

Environment



Backup Exec 2010 R3 with SP2

Microsoft Sharepoint 2010


Solution



Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

 
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see  http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
 
NOTE:
Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.

Supplemental Materials

SourceETrack
Value3124732
Description

 SPS: Beremote crashes on Faulting module KERNELBASE.dll on Sharepoint App server and Sharepoint Web servers during backups


SourceError Code
Value 0xe0000316
Description

Unable to lock the Microsoft SharePoint Portal Farm. 

You must unlock the farm topology, and then retry the job. 
Final error category: Resource Errors

SourceUMI
Value V-79-57344-790
Description

Error: Unable to lock the Microsoft SharePoint Portal Farm. Check the option to release the lock on the 

SharePoint farm topology on the backup job properties for Microsoft SharePoint, and then retry the job. 

SourceUMI
ValueV-79-57344-5890
Description

 The object was not found, or could not be accessed (Share point backup). 



Article URL http://www.symantec.com/docs/TECH204035


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