How to enable Debugging for a Windows Server

Article:TECH204379  |  Created: 2013-03-27  |  Updated: 2013-04-04  |  Article URL http://www.symantec.com/docs/TECH204379
Article Type
Technical Solution


Subject

Issue



How to enable Debugging to troubleshoot a Windows Server backup\restore

Includes: File (Flat File), System State, Shadow Copy, DFS, and DFSR

This does not cover additional Database Agents.


 


Solution



Debug Steps:
Set Debug on the Backup Exec (BE) server and the Remote Windows server: 
Open Debug Monitor on each server. For more detail on Debug Monitor see - http://www.symantec.com/docs/HOWTO11932
  1. On the BE server:
    1. Select the following items from the main screen of Debug Monitor: Job Engine, RAWS, Agent Browser, Backup Exec Server, Device and Media, Catalog, Capture to File.
    2. Click Clear Log.
    3. Inside the Tools\Settings dialog, select Job Engine & Remote Agent on the left. Then select Enable Job Engine and Remote Agent Debug outside of SGMon. (Note this will remain in debug mode until this option is turned off)
  2. On the Remote Windows server:
    1. Select the following items from the main screen of Debug Monitor: RAWS, Capture to File.
    2. Click Clear Log.
    3. Inside the Tools\Settings dialog, select Job Engine & Remote Agent on the left. Then select Enable Job Engine and Remote Agent Debug outside of SGMon. (Note this will remain in debug mode until this option is turned off)
  3. Run the job and reproduce the issue. 
    1. Select the smallest job that will reproduce the problem.
    2. Run this while no other jobs are running, if possible.
    3. Wait for the error to occur.
  4. Collect and send the logs:
    1. Run the SymHelp Tool (formerly the BE Support Tool) on each server to collect and send logs. More detail on this tool can be found in http://www.symantec.com/docs/TECH126539
    2. Be sure to select Full logs for support 
    3. After the Tool has completed the upload of logs from each server to the FTP site, Save and send the Job Log of the job by replying to the Symantec Technician Email or posting it to the case at www.MySymantec.com
  5. Debugs should be turned off after the issue is resolved and the logs can be deleted. Each step of the debugs mentioned above need to be undone. 

       
Notes about the logs:
The logs are created under -
BE Server - Program Files\Symantec\Backup Exec\Logs
Remote servers - Program Files\Symantec\Backup Exec\RAWS\Logs
The following logs create a new file each time BE services restart/debug is turned on:
ServerName-BEngine##.log      
ServerName-BERemote##.log  
The following logs append (single log file):
ServerName-SGMon.log
 
 
 

 

 





Article URL http://www.symantec.com/docs/TECH204379


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