Managed Host Attach to Server: Failed

Article:TECH204444  |  Created: 2013-03-28  |  Updated: 2013-03-28  |  Article URL http://www.symantec.com/docs/TECH204444
Article Type
Technical Solution



Issue



During configuration the CommandCentral Storage (CCS) Managed Host (MH) failed to attach to the management server domain.


Error



Installation log:

15:11:01 0 exec LANG=C /usr/bin/ls /opt/VRTSccs/VRTShal/inst/.configure.ok 2>&1
15:11:01 0 /opt/VRTSccs/VRTShal/inst/.configure.ok
15:11:01 0 exit=0
15:11:01 0 Base Configuration: Succeeded
15:11:01 0 exec LANG=C /usr/bin/ls /opt/VRTSccs/VRTShal/inst/.explorerdef.ok 2>&1
15:11:01 0 /opt/VRTSccs/VRTShal/inst/.explorerdef.ok
15:11:01 0 exit=0
15:11:01 0 Explorer Configuration: Succeeded
15:11:01 0 exec LANG=C /usr/bin/ls /opt/VRTSccs/VRTShal/inst/.halaz.ok 2>&1
15:11:01 0 /opt/VRTSccs/VRTShal/inst/.halaz.ok
15:11:01 0 exit=0
15:11:01 0 Authorization Configuration: Succeeded
15:11:01 0 exec LANG=C /usr/bin/ls /opt/VRTSccs/VRTShal/inst/.halat.ok 2>&1
15:11:01 0 /opt/VRTSccs/VRTShal/inst/.halat.ok
15:11:01 0 exit=0
15:11:01 0 Authentication Configuration: Succeeded
15:11:01 0 exec LANG=C /usr/bin/ls /opt/VRTSccs/VRTShal/inst/.attach.ok 2>&1
15:11:02 0 /opt/VRTSccs/VRTShal/inst/.attach.ok: No such file or directory
15:11:02 0 exit=2
15:11:02 0 Managed Host Attach to Server: Failed
15:11:02 0
This installation detected problems configuring the Hardware Abstraction Layer:

15:11:02 0 Installation will now continue, but reconfiguration will be required for the product to function properly.


hal-postinstall.log:

halapi::Info:: Will issue a /opt/VRTSccs/VRTShal/bin/haldomain attach --domainroot <domain>
halapi::Info:: Running /opt/VRTSccs/VRTShal/bin/haldomain attach --domainroot <domain>...
halapi::Fine:: ( /opt/VRTSccs/VRTShal/bin/haldomain attach --domainroot <domain> 2>&1 ) ; echo rc=$?
halapi::Info:: Result from /opt/VRTSccs/VRTShal/bin/haldomain attach --domainroot <domain>:
halapi::Info::
Warning: pbx_exchange service is not ready...

CreateORBFailed exception in DomainCLI::init..
rc=1
halapi::Warning:: Error 1 returned from /opt/VRTSccs/VRTShal/bin/haldomain attach --domainroot <domain>.
halapi::Info:: output from haldomain attach:
Warning: pbx_exchange service is not ready...


Environment



Solaris 10 (SPARC)

SF 5.1SP1RP3P1

CCS MH 5.2


Cause



pkginfo shows that packages (VRTSicsco, VRTSpbx) are installed.  However, the directories/files for those packages do not exist in /opt.


Solution



1) Uninstall the CCS MH
2) Verify that all package directories were removed
3) Verify that pkginfo shows the packages were removed
4) Re-install the CCS MH




Article URL http://www.symantec.com/docs/TECH204444


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