Unable to delete a deduplication device from a CASO environment

Article:TECH204554  |  Created: 2013-04-01  |  Updated: 2013-11-20  |  Article URL http://www.symantec.com/docs/TECH204554
Article Type
Technical Solution


Subject

Issue



A popup of "Unable to delete the deduplication disk storage" may be displayed when deleting a deduplication device from a CASO (Central Admin Server Option) environment. This can occur when a stand-alone server is changed to a Central Administration Server or a Managed Backup Exec Server.

The deduplication device cannot be imported or created if the error occurred once.


Error



Unable to delete the deduplication disk storage


Environment



Deduplication Option

Central Admin Server Option


Cause



This issue is caused because invalid device records are created while joining CASO.

 


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

 

Backup Exec 2012 Rev 1798 Service Pack 3 (TECH205351).

 

SP3 fixed the issue which is caused when a BE server joined CASO. If a BE server has joined CASO before applying SP3, the following workaround is required.

 

Workaround:

1) open command prompt on Central Administration Server

2) start osql command as follows

C:\> osql -d BEDB -S localhost\BKUPEXEC -E

3) type the following SQL script into the osql

DECLARE @deletedeviceid AS INT
SET @deletedeviceid = (SELECT DISTINCT MachineID FROM MachineDevice WHERE ScsiPort=255)
DELETE MachineDevice WHERE ScsiPort=255
DELETE Device WHERE DeviceID=@deletedeviceid
GO

 


Supplemental Materials

SourceETrack
Value3137852
Description

Unable to delete a pdde device from CASO if a stand-alone server changed to CAS or MMS




Article URL http://www.symantec.com/docs/TECH204554


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