Attempting to launch Backup Exec GUI will hang at 'Loading data' and would not open immediately

Article:TECH204561  |  Created: 2013-04-01  |  Updated: 2014-10-07  |  Article URL http://www.symantec.com/docs/TECH204561
Article Type
Technical Solution


Issue



The Backup Exec Console continues to show 'Loading Data' when trying to open. Loading Data may complete after some time but navigation within the console is too slow


Solution



 

This issue is resolved in Backup Exec 2014 or later versions. 
 
 
To resolve this issue and receive the new Backup Exec improvements please upgrade to the current version of Backup Exec
 
 
NOTE:   Symantec continues to focus on the current release and future releases, there are no plans to address this issue by way of a patch or hotfix in earlier versions of the software at the present time. Please contact your Symantec Sales representative or the Symantec Partner for upgrade information including upgrade eligibility to the release containing the resolution for this issue. For information on how to contact Symantec Sales, please see  http://www.symantec.com

Supplemental Materials

SourceETrack
Value3138082
Description

CORE: Attempting to launch Backup Exec GUI will hang at 'Loading data' and would not open immediately


SourceETrack
Value3612544
Description

UI: Backup Exec Administrator console became unusable


SourceETrack
Value2972936
Description

UI: Having prior autoloader records in db can trigger GUI to become unresponsive



Article URL http://www.symantec.com/docs/TECH204561


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