Identifying missing items without the aid of search

Article:TECH204599  |  Created: 2013-04-02  |  Updated: 2013-04-03  |  Article URL http://www.symantec.com/docs/TECH204599
Article Type
Technical Solution

Product(s)

Subject

Issue



For various reasons, not all items archived may be indexed. If this happens, the items are not available via the usual search methods.

As a result, there will be the need to manually retrieve the indexed missing items directly from the storage location. This technote describes how to identify indexes with missing items, and then subsequently retrieve those items.


Solution



 Index Volumes with missing items can be identified by using the Index Volumes Browser :

  1. Open the Enterprise Vault Administration Console and navigate to either the Archives node or the Indexing Node
  2. Right click the node and select "Index Volumes Browser..."
  3. Ensure that just the "Missing Items" attribute is checked and select "Search"

Index Volumes Browser

If there are no index volumes with missing items, there is nothing further to do. Everything archived is searchable.

However, if there are index volumes with missing items, you can run a Verify task against those index volumes to collect more information about the missing items:

  1. Open the Enterprise Vault Administration Console and navigate to the Indexing Node
  2. Right click the node and select Manage Indexes...
  3. Select "Verify", "Next", then "Add Index volume..."
  4. Ensure that just the "Missing Items" attribute is checked and select "Search" - this will return the same index volumes as identified in the Index Volumes Browser
  5. Select the Index Volumes to add, then click "OK"
  6. Select "Next" again on the Add indexes page, rename the task if you wish and ensure that the "Complete" verification level is selected. You do not need to select "Include content missing details" on versions 10.0.1 and above.
  7. Select "Next" and "Create task"

The Verify task will now run against all selected Index Volumes. Upon completion of the individual subtasks, you can view the subtask report file. Within this file, the details of all the missing items are listed:

02/04/2013 10:10:02 Verifying Indexed items
 

SeqNo SSID Attach ID URL Reason

12 201303254215401~201303251234560000~Z~80AD6B4D2AF132D0FD1BB9175F1C2871 N/A http://pgp-evcore.pgp.local/EnterpriseVault/download.asp?VaultID=1CD5A296B2C25CF42A0AFBCB01D8B4EB21110000pgp-evcore.pgp.local&SavesetID=201303254215401~201303251234560000~Z~80AD6B4D2AF132D0FD1BB9175F1C2871&Request=NativeItem No index entry for this document

45 201303254215406~201303251235040000~Z~80AD6BED688F561DACAA5581FB6B5C61 N/A http://pgp-evcore.pgp.local/EnterpriseVault/download.asp?VaultID=1CD5A296B2C25CF42A0AFBCB01D8B4EB21110000pgp-evcore.pgp.local&SavesetID=201303254215406~201303251235040000~Z~80AD6BED688F561DACAA5581FB6B5C61&Request=NativeItem No index entry for this document

52 201303254215407~201303251235060000~Z~80AD66546C458E37731DA9786A79D471 N/A http://pgp-evcore.pgp.local/EnterpriseVault/download.asp?VaultID=1CD5A296B2C25CF42A0AFBCB01D8B4EB21110000pgp-evcore.pgp.local&SavesetID=201303254215407~201303251235060000~Z~80AD66546C458E37731DA9786A79D471&Request=NativeItem No index entry for this document

55 201303254215407~201303251235060000~Z~80AD66D948DE4E7759DD87F0F0EF1211 N/A http://pgp-evcore.pgp.local/EnterpriseVault/download.asp?VaultID=1CD5A296B2C25CF42A0AFBCB01D8B4EB21110000pgp-evcore.pgp.local&SavesetID=201303254215407~201303251235060000~Z~80AD66D948DE4E7759DD87F0F0EF1211&Request=NativeItem No index entry for this document
 

02/04/2013 10:10:04 Item verification summary

02/04/2013 10:10:04 54 indexed items

02/04/2013 10:10:04 4 missing items

02/04/2013 10:10:04 0 items missing content

02/04/2013 10:10:04 0 items missing content in attachment(s)

02/04/2013 10:10:04 0 extra items that do not exist in the archive
 

02/04/2013 10:10:04 Index item verification completed.

 The index volume missing items can then be manually retrieved from the archive by entering the highlighted URL into a web browser.



Article URL http://www.symantec.com/docs/TECH204599


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