Unable to install options because it is unclear what License key to select during Installation wizard

Article:TECH204613  |  Created: 2013-04-02  |  Updated: 2014-03-17  |  Article URL http://www.symantec.com/docs/TECH204613
Article Type
Technical Solution



After adding maintenance keys it is unclear which key to select during the 'Install Options and Licenses...' wizard, resulting in some options showing as unavailable when trying to add agents/options to Backup Exec.


A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Rev 1798 Service Pack 2 (TECH203155)

Supplemental Materials


CORE: When using "Install Options and Licenses..." wizard it is unclear what License key to select when when maintenance key are present

Article URL http://www.symantec.com/docs/TECH204613

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