AVVI or Hyper-V duplicate job to tape fails with “0xe0009444 - The requested source duplicate backup sets catalog record could not be found. Perhaps the media containing the source backup sets was previously deleted” when “Most Recent Full Backup Option” is selected.

Article:TECH204619  |  Created: 2013-04-02  |  Updated: 2014-04-08  |  Article URL http://www.symantec.com/docs/TECH204619
Article Type
Technical Solution


Issue



AVVI or Hyper-V duplicate job to tape from a "Backup Exec deduplication folder" or from a "Backup to disk" folder fails with the following error message when “Most Recent Full Backup Option” is selected within the duplication job configuration.

  


Error



0xe0009444 - The requested source duplicate backup sets catalog record could not be found. Perhaps the media containing the source backup sets was previously deleted

 


Solution



WORKAROUND:

Use "Duplicate data immediately after source task completes" option in the duplicate job.

A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Rev 1798 Service Pack 3 (TECH205351).

NOTE: Duplicate stages created prior to hot fix will need to be deleted and recreated if the error persists. 


Supplemental Materials

SourceETrack
Value3139982
Description

AVVI: Duplicate fails with “0xe0009444-The requested source duplicate backup sets catalog record could not be found. Perhaps the media containing the source backup sets was previously deleted” when “Most Recent Full Backup Option” is selected.


SourceUMI
ValueV-79-57344-37956
Description

0xe0009444 - The requested source duplicate backup sets catalog record could not be found. Perhaps the media containing the source backup sets was previously deleted”.




Article URL http://www.symantec.com/docs/TECH204619


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