Verification of an Index Volume is failing with "Failed to search the index volume. (0XC0041C67)"

Article:TECH204678  |  Created: 2013-04-03  |  Updated: 2014-08-04  |  Article URL http://www.symantec.com/docs/TECH204678
Article Type
Technical Solution


Issue



The verify indexing tool performs a search as a final step of its processing. The search is performed to verify the health of the index volume and ensure that its contents match what is expected. If this search cannot be performed, the task will enter a failed state and will automatically be re queued. The re queue is carried out in case the search failed as a result of a transient issue, such as a network outage or the index server being too busy to service the search request.

The task will be retried five times, before being permanently marked as failed following the fifth attempt.


Error



After each failed search, the following Event will be logged on the index server that hosts the index volume:

A search failed with error "The indexing engine could not load the index".

Log Name:      Symantec Enterprise Vault
Source:        Enterprise Vault
Date:          03/04/2013 16:03:54
Event ID:      41315
Task Category: Index Query Server
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      IndexServer.Domain.local
Description:
A search failed with error "The indexing engine could not load the index".

Archive: Laura
Archive ID: 1CD5A296B2C25CF42A0AFBCB01D8B4EB21110000EVServer.Domain.local
Index volume ID: 14
User: Domain\vault
Maximum results: 5000
Timeout (seconds): 120
Sort order: snum

 

The Verify task report will show the following entry for each failed search:

03/04/2013 15:45:25 Verifying Indexed items

03/04/2013 15:45:26 The verify subtask has failed: Failed to search the index volume. (0XC0041C67)

 


Solution



The Indexing Engine failing to load an index volume into memory to service a search request could potentially be the result of a networking outage or another problem preventing the physical storage location being accessed. To determine if this is the case ensure that the storage location is online and accessible. You can determine where the index is stored by looking at the "Index Volumes" tab on the properties of the archive and clicking "details".

If the storage location is available and there are no environmental issues preventing the location from being accessed, the cause of the failure could be that the index volume has become corrupted. Corruption of an index volume is rare and is generally caused by problems encountered during a restore from backup, an incorrectly configured anti-virus scanner or other other external software erroneously accessing and editing the files associated with the index volume. The only action that can be taken once an index volume has been corrupted is to perform an index rebuild.


Supplemental Materials

SourceEvent ID
Value41315
Description

A search failed with error "The indexing engine could not load the index".




Article URL http://www.symantec.com/docs/TECH204678


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