Export archive to Mailbox fails with Event ID 6794 and 6768

Article:TECH204690  |  Created: 2013-04-03  |  Updated: 2014-05-05  |  Article URL http://www.symantec.com/docs/TECH204690
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Article Type
Technical Solution

Product(s)

Issue



 During an export archive to mailbox operation the export will fail at random points during the process


Error



Event ID:  6794
Task Category: Migrator Server
Description: Error restoring Saveset during export operation.  

Job Id: Exp2_20130311105901 
Vault Name: First_LastName
Vault Id: 12EE8DC3B16FAEC4D81082EBA995A60B11110000evserver 
Saveset Id: 201104158344509~201101142202330000~Z~204E62350D497E8536C8B393E499D0B1 
Reference: FMP/MAPI/SC
V-437-6794
 
 
Event ID:  6768
Task Category: Migrator Server
Level:  Warning
Computer: EVServer.Domain.com
Description: Export Archive Report
 
Export status: Incomplete
 
Processing aborted due to an unrecoverable error. 
 
Job Id: Exp2_20130311105901 
Vault Name: First_LastName
Vault Id: 12EE8DC3B16FAEC4D81082EBA995A60B11110000evserver 
 
Target Exchange Server\Mailbox: CFDMBX2\Test, AD 7 
 
Number of items restored: 45 
Number of items unable to be restored: 1 
 
Age range filter: <None> 
Retention category filter: <None> 
 
Elapsed Export Time: 00:00:34 (hours:minutes:seconds)
V-437-6768

Cause



Workaround:

The 'Export Archives to PST files' option can be utilized to export the content to a PST file and then import the PST content into the Mailbox.  More information on how to export archives can be found:

About the Export Archive wizard
Starting the export with the Export Archive wizard

 


Solution



This issue has been addressed in the following release:

Enterprise Vault 9.0.5 - Release Details
http://www.symantec.com/docs/TECH204715

Enterprise Vault 10.0.4 Cumulative Hotfix 1 Release
http://www.symantec.com/docs/TECH210673

Enterprise Vault 11.0.0 Release Details
http://www.symantec.com/docs/DOC7401


Supplemental Materials

SourceEvent ID
Value6794
Description

Error restoring Saveset during export operation.

 
Job Id: Exp2_20130311105901 
Vault Name: First_LastName
Vault Id: 12EE8DC3B16FAEC4D81082EBA995A60B11110000evserver 
Saveset Id: 201104158344509~201101142202330000~Z~204E62350D497E8536C8B393E499D0B1 
Reference: FMP/MAPI/SC 

SourceEvent ID
Value6768
Description

Export Archive Report

 
Export status: Incomplete
 
Processing aborted due to an unrecoverable error. 
 
Job Id: Exp2_20130311105901 
Vault Name: First_LastName
Vault Id: 12EE8DC3B16FAEC4D81082EBA995A60B11110000evserver 
 
Target Exchange Server\Mailbox: CFDMBX2\Test, AD 7 
 
Number of items restored: 45 
Number of items unable to be restored: 1 
 
Age range filter: <None> 
Retention category filter: <None> 
 
Elapsed Export Time: 00:00:34 (hours:minutes:seconds) 

SourceETrack
Value3066839
Description

Export to original location fails with Event 6794 "Error restoring Saveset during export operation"


SourceETrack
Value3252233
Description

 Export to original location fails with Event 6794 "Error restoring Saveset during export operation"


SourceETrack
Value3260109
Description

 Export to original location fails with Event 6794 "Error restoring Saveset during export operation"



Article URL http://www.symantec.com/docs/TECH204690


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