Using Symantec Help (SymHelp) with Backup Exec

Article:TECH204717  |  Created: 2013-04-04  |  Updated: 2014-01-28  |  Article URL
Article Type
Technical Solution


Using Symantec Help (SymHelp)


What is Symantec Help (SymHelp)?
Symantec Help (SymHelp) is a standalone tool that diagnoses many common issues found in Symantec Products. Besides generating reports, the tool also assists with gathering appropriate logs to send to technical support.  For more information visit: 
How to obtain SymHelp
The previous release of SymHelp, the Backup Exec Support Tool, is included in Backup Exec (BE) 2010 R2 and higher.  The Backup Exec Support Tool will automaticaly update itself to SymHelp if an internet connection is available:
  • In Backup Exec 2010, the Symantec Help Tool is found under the Tools menu, sub-menu >Support Utilities>Run the support tool to collect information before you call technical support.
  • In Backup Exec 2012: The ‘Tools’ menu has been replaced by the “Backup Exec Button”. This is the large yellow and black button with the disk/tape storage graphic in the top left corner of the user interface. From the Backup Exec Button menu, select sub-menu >Technical Support >Run the support tool to resolve issues.
To download SymHelp from a browser click on this link or copy the URL in the browser's address bar:

Using SymHelp:
To use SymHelp for the automatic diagnosis of common issues review this document:
For a list of diagnostic tests run by SymHelp for Backup Exec:
To use SymHelp to collect data for a support case review this document:
For more information on SymHelp visit the SymHelp FAQ:

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Terms of use for this information are found in Legal Notices