KNOWN ISSUE: blank packages are being sent to the package servers

Article:TECH204829  |  Created: 2013-04-08  |  Updated: 2013-04-08  |  Article URL
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Article Type
Technical Solution


Customer reported that blank packages are being sent to the package servers.

Steps to duplicate:

1. Add a new package to an existing Software Release (or a new one).
2. In the UI, fill in the path, but did NOT click OK/save.
3. check the RM_ResourceSoftware_Package table and verify package with no name had been created.
4. recycle the App Pool to simulate a page timeout—where a page’s request is dropped if left open for a long time w/o saving or keeping it alive by console activity.
5. After recycling the page attempt to save the package properties previously entered in but didn’t save. The page threw the generic internal server error indicating it could not complete the request.
6. The same package was still in RM_ResourceSoftware_Package.
7. Shortly thereafter these packages make their way into the SWDPackage table and ultimately into the consciousness of the package servers who keep trying to download them.


Symantec Management Platform 7.1 SP2, 7.1 SP2 MP1


Known issue. Caused by orphan packages.


This issue has been reported to Symantec Development team. A fix has been included in the ITMS 7.1 SP2 MP1 Rollup v4 release. See HOWTO81832

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