ScriptGen: ShowServiceProgress() script execution failed.

Article:TECH205042  |  Created: 2013-04-12  |  Updated: 2013-06-14  |  Article URL http://www.symantec.com/docs/TECH205042
Article Type
Technical Solution


Issue



 Installation of sep client rolls back.


Error



Error from SEP_INST.log:

ScriptGen: ShowServiceProgress() script execution failed.

ScriptGen: ShowServiceProgress() reset script failure event.
ScriptGen: ShowServiceProgress() is returning an error (so close to the end!)
Action ended 12:42:05: InstallFinalize. Return value 3.

Error from SIS_INST.log:

2013-06-03T20:09:41.337Z ERROR I SIS      ZwSetValueKey()  ed in thal::RegistryWriteValue()   status: 0xC0000022 = {Access Denied}  A process has requested access to an object, but has not been granted those access rights.  
2013-06-03T20:09:41.337Z ERROR I SIS      RegistryWriteValue() failed. 0xC0000022 = {Access Denied}  A process has requested access to an object, but has not been granted those access rights.  
2013-06-03T20:09:41.337Z ERROR I SIS         
2013-06-03T20:09:41.337Z ERROR I SIS        Dumping action parameters from the script:
2013-06-03T20:09:41.337Z ERROR I SIS          ValueType=[dword]
2013-06-03T20:09:41.337Z ERROR I SIS          ValueData=[4]
2013-06-03T20:09:41.337Z ERROR I SIS          ValueName=[Start]
2013-06-03T20:09:41.337Z ERROR I SIS          Exists=[Overwrite]
2013-06-03T20:09:41.337Z ERROR I SIS          WOW64=[Default]
2013-06-03T20:09:41.337Z ERROR I SIS          Key=[HKLM\SYSTEM\CurrentControlSet\services\WinDefend]


Environment



WindowsXP

Win7


Cause



 Windows Defender is blocking the writing of Reg keys. This appears to be the case even when Windows Defender service is stopped.


Solution



  1. Click on the start button and click in the Search bar.
  2. Type services.msc and then Enter.
  3. When the Services window opens look for Windows Defender in the list and change the startup type to Disabled. OK the change if it asks.
  4. Restart computer and reinstall SEP client.



Article URL http://www.symantec.com/docs/TECH205042


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