Exchange GRT backups fail with "Final error: 0xe00002f7 - Cannot extract mailbox messages from the Exchange backup. Review the job log for more information."

Article:TECH205125  |  Created: 2013-04-15  |  Updated: 2014-02-09  |  Article URL http://www.symantec.com/docs/TECH205125
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Article Type
Technical Solution


Issue



Exchange GRT backups targeted to Disk Storage fail with “V-79-57344-759 - Unable to complete the operation. The following error was returned when opening the Exchange Database file: '-1014 The database is out of page buffers. '”


Error



 V-79-57344-759 - Unable to complete the operation.  The following error was returned when opening the Exchange Database file:  '-1014 The database is out of page buffers.'

Beremote debug shows the following:

[DbInstance::RecoverDb] - JetInit3 ... (-1014)

[3928] 2013-04-02T10:03:09.900 [fsys\jet]           - Recovery FAILED - ERROR::RC = -1014 - -1014 The database is out of page buffers.

[3928] 2013-04-02T10:03:12.625                      -

Closing Persistent Virt VFF id (844-0000034C) with: Total Bytes Read=00000000:05959000, Written=00000000:037C8000

[3928] 2013-04-02T10:03:12.626                      -

Closing Session [ThreadId=844, Major=0, Minor=0, Index=0, Last=00000000].

[3928] 2013-04-02T10:03:12.626                      -

SessionStatus for [1912-00000778] - Major=0, Minor=0, Index=0, LastError=0, Session is not uActiveB.

[3928] 2013-04-02T10:03:12.648                      -

Closing Vlink VFF id (3904-00000F40) with: Total Bytes Read=00000000:09FB1000, Written=00000000:00000000

[3928] 2013-04-02T10:03:12.653                      -

Closing Session [ThreadId=3904, Major=0, Minor=0, Index=0, Last=00000000].

[3928] 2013-04-02T10:03:12.653                      -

SessionStatus for [2756-00000AC4] - Major=0, Minor=0, Index=0, LastError=0, Session is not uActiveB.

[3928] 2013-04-02T10:03:12.695 [fsys\mb2]           - OPEN DATABASE FAILED: -1014 The database is out of page buffers.

 


 


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Rev 1798 Service Pack 2 (TECH203155)
 


Supplemental Materials

SourceUMI
ValueV-79-57344-759
Description

V-79-57344-759 - Unable to complete the operation.  The following error was returned when opening the Exchange Database file:  '-1014 The database is out of page buffers.'
 


SourceETrack
Value3153755
Description

EXCH:GRT backups targeted to Disk Storage fail with“V-79-57344-759.The following error was returned when opening the Exchange Database file:'-1014 The database is out of page buffers.”



Article URL http://www.symantec.com/docs/TECH205125


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